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I am a motivated customer support professional delivering clear, empathetic technical assistance and improving customer experience.
Experience
Freelance Technical & Customer Support
Self Employed
Jan 2023 - Present (2 years 10 months)
Intern – Cybersecurity & Tech Support
Academic Projects
Jan 2022 - Jan 2023 (1 year)
Empathetic customer service professional with 9+ years' experience.
Experience
AICustomer Service & Billing Support
Admiral Insurance
Apr 2024 - Feb 2025 (10 months)
Customer Relations & Operations
Family Business (Glass Factory)
Jan 2015 - Jan 2024 (9 years)
BAClaims Specialist
Bank of America
MWEmpathetic leader and world-class communicator in education and customer service.
Experience
401(k) & Health-Insurance Customer Associate
Fidelity Investments
Aug 2022 - Present (3 years 3 months)
History Teacher & College Application Coordinator
Camelot Academy
Aug 2007 - Present (18 years 3 months)
BMExperienced customer-focused sales and support professional with strong communication skills.
Experience
Customer Care Representative
Alison
Jan 2024 - Jan 2025 (1 year)
Sales Advisor
Prudential Zenith Life Insurance
Jan 2023 - Jan 2025 (2 years)
Financial Service Advisor
Allianz Insurance
Jan 2021 - Jan 2023 (2 years)
FWCounseling Psychologist and Special Educator with a passion for mental health.
Experience
EMCounseling Psychologist
Emocare
Jan 2021 - Present (4 years 10 months)
Mental Health Facilitator
Sahay Child International
Mar 2017 - Jan 2020 (2 years 10 months)
Assistant Teacher
NFCounselling psychologist passionate about helping people navigate life’s challenges.
Experience
Rehabilitation and Counseling Intern
SPYM
Oct 2022 - Dec 2022 (2 months)
Psychotherapy Techniques Intern
ICCHARS
Oct 2022 - Dec 2022 (2 months)
ACInterdisciplinary freelancer with AI expertise
Experience
Freelancer
ANDREA CARUSO
Oct 2023 - Present (2 years 1 month)
JCAnthropologist and customer experience specialist delivering empathetic, solutions-focused service.
Experience
Customer Experience Specialist
CHI Collections
Oct 2023 - Jan 2024 (3 months)
Empathetic customer service professional with healthcare and legal experience, delivering accurate, compassionate support.
Experience
Sales Representative / Business Owner
The Alaro Brand
Jun 2020 - Present (5 years 5 months)
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KGExperienced crisis intervention specialist dedicated to emotional well-being.
Experience
Crisis Chat Specialist
Centerstone
Sep 2024 - Present (1 year 2 months)
Crisis Intervention Counselor (Chatline)
Rocky Mountain Crisis Partners
Aug 2022 - Sep 2024 (2 years 1 month)
DCEmpathetic outreach coordinator and advocate for vulnerable populations.
Experience
Vocational Caretaking Specialist
Revitalize Support Services
Jun 2022 - Present (3 years 5 months)
Outreach Coordinator/Victim Advocate
Compass/Goodwill Industries
Oct 2019 - Jun 2024 (4 years 8 months)
Customer service professional specializing in U.S. campaigns, delivering empathetic, high-quality support.
Experience
Customer Service Agent
USA Global Marketing
Feb 2025 - Aug 2025 (6 months)
Customer Service Agent
Ignition
May 2024 - Jan 2025 (8 months)
Customer Service Agent
Merchant
Sep 2023 - Mar 2024 (6 months)
MBCustomer-focused support specialist skilled in problem resolution and empathy.
Experience
Customer Support
Krispcall
Mar 2024 - Dec 2024 (9 months)
Assistant Tutor
C.E.C.H
Jan 2021 - Oct 2022 (1 year 9 months)
AGEmpathetic professional with 10+ years in crisis support and management.
Experience
Social Work Intern
Lakeland Behavioral Health
Feb 2024 - May 2024 (3 months)
Support Driver
UPS
Aug 2023 - Jan 2024 (5 months)
E-Commerce Team Member
Modern Outdoor Tackle
Jan 2023 - Apr 2023 (3 months)
Highly organized customer service professional with healthcare experience.
Experience
Customer Care Representative
Foundever
Jan 2022 - Jan 2025 (3 years)
Sales Representative
Conduent
May 2020 - Jan 2022 (1 year 8 months)
Travel Care Professional
Teleperformance
Jan 2019 - Mar 2020 (1 year 2 months)
Dedicated customer support agent with a passion for helping others.
Experience
Customer Support Agent
ONQ KENYA
Mar 2022 - Nov 2024 (2 years 8 months)
Customer Service Representative
The Jitu
Jul 2021 - Mar 2022 (8 months)
WDEmpathetic customer service specialist with a passion for support.
Experience
Virtual Assistant
NextGen Sales Leaders
Feb 2025 - Present (9 months)
Virtual Assistant
Sunny Days Therapeutics
Jan 2025 - Present (10 months)
Customer-focused support specialist with 4+ years driving 90% customer satisfaction.
Experience
Customer Service Agent
Gig Logistics
Apr 2021 - Present (4 years 7 months)
I am an experienced front office agent delivering empathetic guest service and reliable operations.
Experience
Front Office and Back Office Agent
Hotel Mioni Pezzato & SPA
May 2023 - Mar 2025 (1 year 10 months)
Front Office Agent
Hotel Giada
Sep 2021 - May 2023 (1 year 8 months)
Highly motivated student with strong interpersonal and communication skills.
Experience
Sales executive
Baniya super shoppe
Jan 2012 - Jan 2014 (2 years)
Customer Support Executive
Santander Bank
Jan 2010 - Jan 2012 (2 years)
Wahed Memorial Government Girls High School
Jul 2016 - Sep 2016 (2 months)
Psychologist
Institute of Neuroscience
Jun 2015 - Dec 2015 (6 months)
Special Educator
International Justice Mission
Jun 2006 - Mar 2008 (1 year 9 months)
Registered Behavioral Technician
Cross River Therapy
Sep 2020 - Aug 2022 (1 year 11 months)
Military Non-Commissioned Officer
United States Marine Corps/United States Army
Oct 2004 - Dec 2012 (8 years 2 months)
Customer Service Agent
CCI
Jul 2022 - Jul 2023 (1 year)
Operations Supervisor
U.S. Army
Jul 2013 - May 2022 (8 years 10 months)
Virtual Assistant
Evolution of Souls
Sep 2023 - Dec 2023 (3 months)
