Open to opportunities

Martha omodiagbe

@marthaomodiagbe

Message

I am an empathetic Customer Service Account Manager skilled in CRM and high-volume support.

Nigeria

Message

What I'm looking for

I seek a client-focused role using CRM and data skills to improve retention, deliver empathetic solutions, collaborate with teams, and grow into expanded account leadership.

I am an empathetic and solution-oriented Customer Service Account Manager with experience managing customer relationships across calls, chats, and email in remote and in-person settings.

I have managed large portfolios using Zoho CRM and SQL, created Excel dashboards and KPI trackers, and led customer service for an online retail startup, increasing retention by 30%. I coordinated logistics and quality assurance with manufacturers, authored proposals that secured expansion funding, and consistently met KPIs for response time and resolution.

I bring analytical thinking, adaptability, and a collaborative approach, backed by a B.Sc. in Biochemistry and Red Cross First Responder certification. I seek opportunities to combine CRM and data skills to improve retention and deliver empathetic, measurable customer outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Account Manager

Flagship One Inc.

Jan 2023 - Jan 2024 (1 year)

Managed a large portfolio of customer accounts, ensuring satisfaction, retention, and timely resolution of issues. Utilized Zoho CRM and handled high-volume calls, chats, and emails while consistently meeting KPIs for response time and resolution.

Customer Service Account Management Zoho KPI Tracking Cross Functional Collaboration

Co-owner & Customer Service Lead

Larougeboutiqueng

Jan 2017 - Jan 2021 (4 years)

Launched and managed an online retail business, overseeing customer service, sales, and supplier coordination. Developed a customer service strategy that increased retention by 30% and created Excel dashboards and KPI trackers to monitor engagement.

Customer Service Sales Excel KPI Tracking Proposal Writing Logistics Quality Assurance

Field and Administrative Assistant

NAFDAC

Served as the first point of contact handling documentation and administrative tasks and maintained client records. Conducted field research and collaborated across teams to enhance operational efficiency and database accuracy using SQL.

Administrative Support Documentation Microsoft Office SQL Data Entry Regulatory Compliance