Open to opportunities

Blessing Williams

@blessingwilliams

Message

Dedicated customer service professional delivering empathetic, efficient remote support.

Nigeria

Message

What I'm looking for

I seek a remote customer support role where I can deliver empathetic, high-quality service, meet clear KPIs, and grow into leadership while collaborating with a mission-driven team.

I am a dedicated and empathetic customer service agent with one year of remote experience providing fast, effective support via phone, chat, and email. I consistently resolve a high percentage of issues on first contact and maintain strong customer satisfaction by using CRM tools like Zendesk, Freshdesk, and Salesforce while collaborating remotely through Slack, Zoom, and Teams.

I have a proven track record meeting KPIs for response time and call quality, resolving 60+ inquiries daily and achieving a 95% satisfaction rating while reducing escalations. I am passionate about building customer trust and supporting innovative companies that transform service delivery across regions.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

RemoteChoice

Aug 2024 - Sep 2025 (1 year 1 month)

Provided remote phone, chat, and email support, resolving 85% of cases on first contact and maintaining a 95% customer satisfaction rating while handling 60+ inquiries daily.