Uchenna Chiwenite

I am an experienced and empathetic customer care representative with two years of experience in remote customer service environments. My expertise lies in problem resolution, customer satisfaction, and account management. I have a proven track record of enhancing customer loyalty through personalized service, which has allowed me to consistently achieve high customer satisfaction scores.

Throughout my career, I have demonstrated my ability to manage high call volumes with professionalism and maintain composure under pressure. I am committed to continuous learning and adapting to new technologies and processes to deliver exceptional service. My achievements include increasing customer satisfaction scores, reducing complaint rates, and maintaining a resolution rate of 95% for first-contact issues, all of which contribute to an enhanced customer experience.