Open to opportunities

Sonia Dudnicova

@sofiadudnicova

Message

Empathetic multilingual support agent with retail experience. Based in Cyprus, open to remote work.

Cyprus

Message

What I'm looking for

I am looking for a role that values creativity and strong customer interaction.

I’m an organized and empathetic professional with several years of experience in retail and customer-facing roles. I have developed strong communication and problem-solving skills by working closely with clients, managing inquiries, and resolving concerns with care and attention to detail.

I am fluent in Russian, and I speak English and Greek at a professional working level. I’m confident using digital tools, and I adapt quickly to new systems and workflows.

In addition to my service background, I bring a creative mindset shaped by my practice as an independent artist. This experience helps me approach support work with empathy, calm, and innovative thinking.

I am based in Cyprus and available for flexible remote roles, 20+ hours per week or more.

Experience

Work history, roles, and key accomplishments

Retail & Customer Service

Managed customer inquiries, resolved complaints, and handled sales operations in various retail environments. Provided professional support with a focus on emotional tone and client satisfaction.

Complaint Handling Sales Operations Customer Service

Education

Degrees, certifications, and relevant coursework

Self-Taught

Informal Art Training, Art

Engaged in continuous creative practice as a self-taught artist, developing a unique artistic mindset and creative thinking skills. This informal education has honed my sensitivity and communication abilities.