Open to opportunities

Linda Butcher

@lindabutcher

Message

Compassionate customer service representative with 30 years of experience.

United States

Message

What I'm looking for

I am seeking a remote role where I can leverage my extensive customer service experience to make a meaningful impact.

I am a compassionate and seasoned Customer Service Representative with over 30 years of call center experience and 2 years as a crisis line counselor. My strong communication, problem-solving, and conflict resolution skills enable me to remain calm and efficient under pressure. I excel in remote work environments, multitasking, and navigating customer concerns with empathy.

Throughout my career, I have delivered high-quality customer support across various industries, including telecommunications, retail, and insurance. I have consistently met performance targets, including call handling time and customer satisfaction. Additionally, I have trained and mentored new hires, sharing my knowledge of customer service protocols and software systems. My recent experience as a Volunteer Crisis Line Counselor has further honed my skills in providing empathetic support and mental health referrals.

Experience

Work history, roles, and key accomplishments

Volunteer Crisis Line Counselor

Alameda Crisis Center

Jan 2022 - Present (3 years 5 months)

Provided crisis support and suicide prevention through empathetic, active listening. Completed safety plans, documented calls, and offered mental health referrals.

Suicide Prevention

Animal Care Volunteer

Campus Cats

Jan 2021 - Present (4 years 5 months)

Fed and monitored feral cat colonies. Coordinated with volunteer teams to ensure humane treatment.

Monitoring Teamwork Humane Treatment

Call Center Customer Service Representative

Various Companies

Jan 1981 - Present (44 years 5 months)

Delivered high-quality customer support in multiple industries, including telecommunications, retail, and insurance. Handled a wide range of customer inquiries, complaints, billing issues, and technical support.

Multitasking