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jentrix chochy

@jentrixchochy

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Anthropologist and customer experience specialist delivering empathetic, solutions-focused service.

Kenya

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What I'm looking for

I'm seeking a customer-focused role to apply my anthropology-informed empathy and CX skills, improve first-contact resolution and sales, work in a disciplined, flexible team, and grow through training and increased responsibility.

I am an anthropologist with a Bachelor’s and Honours degree in Anthropology whose training sharpens my understanding of human behavior and ethical engagement. I apply this background to deliver empathetic customer engagement, problem-solving, and first-contact resolution across on-site and remote channels.

I've worked as an Inbound Customer Agent and Customer Experience Agent, managing calls, live chat, email, WhatsApp, and social media while balancing sales, escalation, and feedback analysis. I hold the Generation Programme Kenya Digital Customer Service Programme credential and Apollo Agriculture CX certificates, and I prioritize reliability, flexibility, and professional ethics.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist

CHI Collections

Oct 2023 - Jan 2024 (3 months)

Managed end-to-end customer experience across inbound/outbound calls, email, live chat and WhatsApp as a self-employed consultant, resolving issues and converting inquiries into sales while maintaining professional, ethical communication.