Open to opportunities

Gabriella Secco

@gabriellasecco

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Dedicated hospitality professional with a passion for sales and customer service.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to utilize my sales skills in a supportive and dynamic environment, where I can contribute to team success and grow professionally.

I am a dedicated professional with nearly a decade of experience in the hospitality industry, where I have honed my skills in sales, customer service, and crisis management. My journey has equipped me with a unique blend of interpersonal skills and a deep understanding of customer psychology, allowing me to build trust and rapport with clients effectively. I believe that true authenticity and honesty are essential in sales, and I strive to instill confidence in the products and services I represent.

Throughout my career, I have consistently prioritized customer satisfaction, ensuring that their needs are met while providing outstanding service. My experience as a crisis counsellor has further enhanced my empathetic skills, enabling me to handle high-pressure situations with patience and understanding. I thrive in fast-paced environments and have a proven track record of driving sales through tailored recommendations and effective communication.

With a strong educational background in Psychology, I possess valuable analytical skills that contribute to my understanding of buyer behavior. I am eager to leverage my diverse skill set in a sales role, where I can continue to grow professionally and make a meaningful impact within a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Student Representative

Current

Birmingham City University

Oct 2024 - Present (8 months)

Represented student interests at Birmingham City University, engaging with peers to gather feedback and communicate university policies. Developed strong rapport-building and communication skills through active student engagement.

Communication Critical Thinking Problem Solving Feedback Public Speaking Advocacy

Current

Hospitality Service Specialist

Current

Rudy's

Jan 2024 - Present (1 year 5 months)

Ensured customer satisfaction by providing positive encounters and effectively handling objections, reflecting strong product knowledge. Contributed to increased sales and profit margins through excellent service and systematic feedback collection.

Customer Service Sales Empathy Feedback Product Knowledge Communication Client Confidence

Crisis Counsellor

SHOUT

Jan 2024 - Mar 2025 (1 year 2 months)

Provided empathetic support to individuals in crisis, applying active listening and de-escalation techniques. Liaised with professionals and followed protocols to ensure service user needs were met, reflecting strong behavioural analysis skills.

Empathy De Escalation Techniques Critical Thinking

Hospitality Service Specialist

Fullers

Jan 2019 - Dec 2023 (4 years 11 months)

Managed customer needs and maintained outstanding service in a fast-paced environment, ensuring customer satisfaction. Drove sales through recommendations and tailoring products to meet customer demands, contributing to increased revenue.

Customer Service Sales Upselling Product Knowledge Time Management Fast Paced Environment Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Birmingham City University

BSc Psychology, Psychology

Activities and societies: Crisis Counsellor for SHOUT; Student Representative - BCU (October 2024 - Current)

Completed a BSc in Psychology, gaining a strong foundation in human behavior, psychological theories, and research methodologies. Developed valuable IT skills, including Microsoft software knowledge and data analysis, applicable to understanding buyer psychology. Engaged in qualitative research, focusing on pattern recognition and participant persona analysis.

City and Islington College

Access to HE, Social Work / Psychology and Sociology

Grade: Distinction

Completed an Access to Higher Education program, specializing in Social Work, Psychology, and Sociology. Achieved a Distinction, demonstrating strong academic performance and readiness for university-level studies. Gained foundational knowledge across key social science disciplines.

Waterside Academy

GCSE, Secondary Education

Grade: ART AND DESIGN - 6, ENGLISH LITERATURE - 5, ENGLISH LANGUAGE - 5, HISTORY - 5, RELIGIOUS STUDIES - 5, SPANISH - 7

Undertook General Certificate of Secondary Education (GCSEs) across a diverse range of subjects. Developed foundational academic skills in core subjects like English, History, and Religious Studies. Achieved strong grades in various disciplines, including Art and Design and Spanish.