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Dedicated Call Center Specialist delivering exceptional customer experiences.
Experience
Remote Sales Representative
Secure Ticket Purchase
Jan 2023 - Present (2 years 10 months)
Call Center Manager
Alliant Credit Union
Jan 2020 - Present (5 years 10 months)
Treatment Coordinator
Grove Dental
Jan 2016 - Present (9 years 10 months)
Clinical Manager
Massage Envy
Jan 2014 - Present (11 years 10 months)
SCResults-driven operations manager with expertise in remote team leadership.
Experience
Operations Manager
Confidential Company
Aug 2017 - Oct 2023 (6 years 2 months)
General Manager
Advance Auto Parts
Feb 2012 - Aug 2017 (5 years 6 months)
Dynamic project manager and contact center technology leader.
Experience
IT Project Manager II
Temple University Health Systems
Sep 2021 - Jul 2025 (3 years 10 months)
Project Manager (Consultant)
Partner Consulting
Feb 2019 - Sep 2021 (2 years 7 months)
Manager of Managed Services
New Voice Media
Apr 2015 - Sep 2018 (3 years 5 months)
Dynamic operations manager with a passion for exceptional client service.
Experience
Operations Manager
Alliance
Jan 2020 - Present (5 years 10 months)
Supervisor
Alliance
Jan 2019 - Dec 2020 (1 year 11 months)
Team Lead
Alliance
Mar 2018 - Dec 2019 (1 year 9 months)
LGBusiness Operations and Customer Experience Leader with 10+ years of experience.
Experience
Director of Customer Support
Enlightened Today
Jun 2023 - Nov 2024 (1 year 5 months)
Senior Customer Service Manager
86 Repairs
Nov 2022 - Jun 2023 (7 months)
Virtual Customer Support Manager
4Patriots
Jan 2020 - Nov 2022 (2 years 10 months)
WR
United States185k-235k USD
A seasoned leader with 20+ years of operational, financial, administrative, and business expertise
Experience
ABDirector, Technical Services and Support
Abl
Dec 2023 - Present (1 year 11 months)
DSExperienced Director specializing in customer service and sales excellence.
Experience
Vendor Operations Manager, Cloud
Jul 2024 - Present (1 year 4 months)
Head of Customer Experience and Sales
Stages Global SaaS startup for content creators
Oct 2022 - Present (3 years 1 month)
Customer-obsessed Contact Center Supervisor who boosts CSAT, productivity, retention, and revenue outcomes.
Experience
Customer Service Supervisor
Eminence Outsourcing
Dec 2022 - Present (2 years 11 months)
Team Leader
TrueBlaq Limited
Oct 2019 - Dec 2019 (2 months)
KS
SSCustomer service professional with experience in healthcare and contact center operations.
Experience
Customer Support Associate
Traya Health
Jan 2024 - Jun 2024 (5 months)
COCustomer Service Representative
Concentrix
Mar 2023 - Nov 2023 (8 months)
Customer service professional specializing in contact center support, live chat, and client retention.
Experience
Contact Center Representative
Ancora Education
Jul 2022 - Dec 2024 (2 years 5 months)
Brand Ambassador
Century 21 Department Stores
Oct 2019 - Mar 2021 (1 year 5 months)
Women's Sales Associate
Saks Off 5th
Oct 2016 - Jan 2017 (3 months)
Customer-focused contact center agent specializing in high-volume call handling and quality assurance.
Experience
Contact Center Agent
Studio Enterprise
Nov 2024 - Present (1 year)
TMRetail Sales Associate
TJ Maxx
Apr 2023 - Jul 2024 (1 year 3 months)
Cashier
Walmart
Proven customer experience leader with expertise in data analysis.
Experience
Director of Customer Experience and Support
ClearHello, Inc (NumberBarn)
Aug 2020 - Present (5 years 3 months)
Product Marketing Manager
8x8
Aug 2019 - Jul 2020 (11 months)
Director of Customer Experience
FCR
BPO operations leader driving process excellence, people performance, and customer satisfaction.
Experience
Team Lead
TDCX
Mar 2024 - Mar 2025 (1 year)
Assistant Manager - Operations
Optum Global Solutions
Aug 2023 - Jan 2024 (5 months)
AMCase Manager
Amazon
Jul 2022 - Jul 2023 (1 year)
Bilingual Customer Support Director with a passion for team leadership.
Experience
TRDirector Customer Support
Tranont
Jun 2023 - Jun 2024 (1 year)
Customer Service Manager
Younique Products
Sep 2015 - Jun 2023 (7 years 9 months)
Customer Service Representative
Dialiogue Marketing
Dec 2009 - Oct 2012 (2 years 10 months)
SAFe Scrum Master Certified and working as a Senior Consultant specializing in contact center systems and Genesys.
Experience
Senior Consultant
Infosys Ltd.
Apr 2021 - Present (4 years 7 months)
Senior Manual Tester
Ampcus Tech Pvt. Ltd.
Dec 2019 - Mar 2021 (1 year 3 months)
Senior QA Engineer
InfoStretch Corporation
Dec 2018 - Dec 2019 (1 year)
AZPassionate healthcare operations leader with expertise in patient access management.
Experience
Director of Enterprise Patient Access
Bergen New Bridge Medical Center
Aug 2024 - Present (1 year 3 months)
Enterprise Access Manager
Bergen New Bridge Medical Center
Nov 2022 - Present (3 years)
Results-driven senior operations manager with 7+ years of expertise.
Experience
Sr. Operations Manager
Beliveo Corporation
Dec 2022 - Jan 2025 (2 years 1 month)
Operations Manager
Beliveo Corporation
Oct 2021 - Jan 2023 (1 year 3 months)
Sr. Team Leader
Beliveo Corporation
Jun 2020 - Oct 2021 (1 year 4 months)
Experienced contact center trainer driving customer experience improvement and agent performance.
Experience
Contact Center Trainer
Erolink Tanzania Limited
Jan 2023 - Present (2 years 10 months)
Contact Center Trainer
iSON BPO Tanzania Limited
Jul 2016 - Jan 2023 (6 years 6 months)
Trainer
Experienced operations and people leader driving process improvement, customer experience and team development.
Experience
Operations Manager
Lakan Lubi Inc.
Jan 2018 - Present (7 years 10 months)
VLDeputy Manager
VFS Global Pte Ltd
May 2014 - Dec 2017 (3 years 7 months)
JCTeam Manager
JPMorgan Chase & Co.
Customer service leader driving data-informed incident resolution and exceptional CX.
Experience
Command Center Lead
Bank Jago
Jan 2023 - Present (2 years 10 months)
Complaints Handler Specialist
Permatabank
Jul 2019 - Sep 2022 (3 years 2 months)
Customer Care Agent
BPJS Ketenagakerjaan
Apr 2018 - Apr 2019 (1 year)
Central Station Mobile Alert Technical Support
Connect America
Jun 2014 - Oct 2016 (2 years 4 months)
Product | Project Manager
Evolve IP
Jan 2012 - Apr 2015 (3 years 3 months)
Agent
Alliance
Jan 2018 - Mar 2018 (2 months)
Director, Strategy and Operations
Amplify
Aug 2022 - Nov 2023 (1 year 3 months)
EDDirector, Customer Experience
Edmentum
May 2020 - Aug 2022 (2 years 3 months)
EDSr. Manager, Client Operations
Edmentum
Jan 2019 - Apr 2020 (1 year 3 months)
Manager, Order Processing
Edmentum
Mar 2013 - Jul 2018 (5 years 4 months)
Director of Customer Success
Kavak.com
Sep 2021 - Present (4 years 2 months)
Director of Customer Support and Sales Operations, Global Accounts
Teleperformance
May 2019 - Present (6 years 6 months)
Client Services and Business Manager, Global Accounts
Atento
Nov 2010 - Present (15 years)
Enumerator
Kenya National Bureau of Statistics
Jul 2019 - Aug 2019 (1 month)
Team Leader
Hue Experiential
Jan 2016 - Jan 2018 (2 years)
Administrative Assistant
Professional Industries of NY
May 2016 - Sep 2016 (4 months)
Aug 2021 - Feb 2022 (6 months)
Cashier
Walmart Supercenter
Apr 2020 - Dec 2020 (8 months)
Customer Service Representative
Roses Discount Store
Nov 2019 - Apr 2020 (5 months)
Sep 2017 - Jul 2019 (1 year 10 months)
Head of Quality
FCR
Aug 2015 - Sep 2017 (2 years 1 month)
Director of Customer Service
Phone.com and TierraNet, Inc
Apr 2010 - Jul 2015 (5 years 3 months)
Assistant Manager - Operations
Concentrix Daksh Services
Jan 2018 - Jun 2022 (4 years 5 months)
GEProcess Developer
Genpact
Jul 2014 - Dec 2017 (3 years 5 months)
Customer Service Representative
XanGo
Sep 2008 - Sep 2009 (1 year)
QA Engineer
Monarch Info Tech Services
Dec 2015 - Oct 2018 (2 years 10 months)
Associate QA Engineer
Solifi Software India Private Limited
Sep 2012 - Dec 2015 (3 years 3 months)
Operations Manager
Montefiore Medical Center
Nov 2018 - Present (7 years)
Assistant Manager
Thomas Chang, MD
Apr 2012 - Present (13 years 7 months)
Medical Records Coordinator
NY Associates in Gastroenterology
Nov 2008 - Present (17 years)
Team Leader
Beliveo Corporation
Sep 2019 - Jul 2020 (10 months)
Operations Supervisor
Teleperformance
Feb 2018 - Oct 2019 (1 year 8 months)
Erolink Limited
Feb 2013 - May 2016 (3 years 3 months)
Customer Care Representative
Vodacom Tanzania Limited
Sep 2010 - Jan 2013 (2 years 4 months)
Teaching Practice Teacher
St. Peters Secondary School
Jul 2008 - Sep 2008 (2 months)
Jun 2011 - Sep 2013 (2 years 3 months)
Customer Service Specialist
Convergys Philippines Services
Jan 2008 - Apr 2009 (1 year 3 months)
Fraud Analyst
JP Morgan Chase Bank
May 2006 - Jan 2008 (1 year 8 months)
Call Center Agent
McDonald's Indonesia
Mar 2016 - Mar 2018 (2 years)
Shift Leader
Dunkin' Donuts Indonesia
Apr 2012 - Mar 2016 (3 years 11 months)
