Teirra Williams
@teirrawilliams
Customer-focused contact center agent specializing in high-volume call handling and quality assurance.
United StatesWhat I'm looking for
I am a customer-focused contact center professional with hands-on experience handling high-volume inbound and outbound calls, qualifying leads, and supporting admissions processes. I consistently meet productivity and attendance standards while maintaining a positive, team-oriented approach.
I monitor and evaluate recorded calls for compliance and quality, provide constructive feedback to peers, and contribute to process improvements that enhance team performance. My background includes retail, cashiering, and customer service roles where I developed accuracy in transactions, loss prevention, and training new team members.
I hold Early Childhood Professional and Substitute Teaching certifications and bring strong communication, active listening, time management, and organizational skills. I seek roles where I can continue improving customer experience, coaching teammates, and supporting operational excellence.
Experience
Work history, roles, and key accomplishments
Contact Center Agent
Studio Enterprise
Nov 2024 - Present (11 months)
Handle ~200 inbound/outbound calls daily to qualify leads and transfer to Admissions Consultants, monitor and evaluate recorded calls for quality/compliance, and provide coaching to improve team performance.
TMRetail Sales Associate
TJ Maxx
Apr 2023 - Jul 2024 (1 year 3 months)
Delivered customer service and maintained organized sales floor, trained new hires to improve onboarding efficiency, and implemented loss-prevention measures to protect merchandise.
Processed high volumes of transactions accurately in fast-paced retail environments while ensuring positive customer experiences and adherence to cash-handling policies.
Provided quick, friendly checkout service and maintained cash handling accuracy while upholding company policies in a high-traffic store.
Customer Service Representative
Roses Discount Store
Nov 2019 - Apr 2020 (5 months)
Resolved customer issues calmly and effectively, restocked and organized merchandise, and maintained safety and service standards on the sales floor.
Student Teacher Intern
Worth County Primary School
Jan 2019 - Mar 2019 (2 months)
Assisted classroom instruction and behavior management for kindergarten students, prepared lessons, and used technology and reward strategies to boost engagement.
Education
Degrees, certifications, and relevant coursework
Teirra hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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