Daniel Sculerati

Strategic partner to business leaders across Google Cloud and Google Workspace, consulting with stakeholders to identify and implement vendor solutions that directly supported key business objectives and customer success outcomes. Established and managed KPI-driven operational levers that aligned vendor performance with business goals, increasing business development and support efficiency and enh

Orchestrated the establishment and ramp up of the customer service (outsourced) and sales/success teams (internal) in anticipation of the commercial launch in Brazil (B2C/B2B – content creators and audience). Negotiated contractual terms and commercial agreements for new vendor onboarding and was responsible for vendor management and service delivery.

Oversaw the end-to-end online customer journey, encompassing customer care, social media support, and commercial teams (acquisition, online sales, and retention). Led the formulation and execution of the team-building and organizational structure roadmap for the Brazil region, focused on hyper-growth (first 6 months) and downsizing (last 5 months).

Managed a diverse portfolio of global and Latin American contact center programs (sales and customer support) across various sectors (Social Media, Technology for Mobile, Desktop, Apps, Financial, and Streaming) generating annual revenues exceeding R$ 270 million and overseeing a workforce of 3,500 employees. Provided critical support to the commercial team through pre-sales activities, solutions

Directed premium customer care and support operations for global accounts, ensuring adherence to quality standards, workforce management, and training operations. Cultivated and supported key client relationships, driving commercial activities and leading customer experience and sales enablement initiatives to enhance operational effectiveness and drive digital transformation.

Managed customer service and sales programs for Latin American and global accounts, overseeing operational, financial, and relationship management aspects. Successfully implemented three key global projects, ensuring adherence to contractual and corporate KPIs while driving technological enhancements and quality assurance initiatives.

Supervised daily operations and projects for IT client services and contact center teams, ensuring seamless support for corporate and campus employees as well as students and faculty. Established 24/7 support operations and spearheaded team expansions to enhance operational redundancy and support deployment efficiency.

Conducted market research on American markets for Brazilian commercial goods, liaising with business executives to assess market sentiment and enhance Brazilian exporters' competitiveness. Contributed to the development of Brazil TradeNet, an internet-based resource providing comprehensive trade information for Brazilian exporters interested in the US market.

Studied International Studies at The American University School of International Service, which is top-ranked in the US for International Relations. The curriculum focused on global affairs and international relations.