Wilson Sison
@wilsonsison
Experienced operations and people leader driving process improvement, customer experience and team development.
PhilippinesWhat I'm looking for
I am an experienced operations manager and people leader with over 10 years of progressive management responsibility across customer service, visa operations, fraud prevention and manufacturing operations. I build efficient processes, coach teams to hit KPIs, and launched and sustained a consumer goods business through strategic initiatives and partnerships.
My career highlights include founding and operating a personal-care products company, leading visa application center operations with ISO and SLA compliance, and managing fraud and retail operations teams at large financial and contact center employers. I prioritize clear communication, continuous improvement and fair, honest leadership to develop results-oriented teams.
Experience
Work history, roles, and key accomplishments
Operations Manager
Lakan Lubi Inc.
Jan 2018 - Present (7 years 9 months)
Founded and led daily operations, production and distribution for a personal-care startup, retaining staff through the pandemic and securing TV coverage to grow brand awareness. Drove B2B sales initiatives and farmer/SME partnerships to increase revenue streams.
VLDeputy Manager
VFS Global Pte Ltd
May 2014 - Dec 2017 (3 years 7 months)
Managed Visa Application Center operations for Australia and New Zealand, led and coached senior officers to meet SLAs and ISO standards, and implemented process audits and report-efficiency projects to reduce errors. Maintained embassy liaison for high-risk cases.
JCLed multiple contact-center teams (Digital Fraud and Retail Claims), managing up to 21 specialists, implementing monitoring tools and attendance trackers that improved productivity and quality while supporting department migration and controls projects.
Customer Service Specialist
Convergys Philippines Services
Jan 2008 - Apr 2009 (1 year 3 months)
Provided customer support and sales for GM OnStar services, consistently top sales performer and developed processes that improved team sales conversion and operational efficiency.
Fraud Analyst
JP Morgan Chase Bank
May 2006 - Jan 2008 (1 year 8 months)
Investigated credit-card fraud and account security issues, maintained low handling times and served as cluster leader to share best practices and improve team performance.
Education
Degrees, certifications, and relevant coursework
MSManagement Development Institute of Singapore
Diploma in Business Management, Business Management
2014 - 2017
Completed a Diploma in Business Management at the Management Development Institute of Singapore from February 2014 to December 2017.
Baguio City National Science High School
High School Diploma, Secondary Education
Completed secondary education and graduated in April 2000.
SSSaint Louis University Laboratory Elementary School
Elementary School Diploma, Primary Education
Completed elementary education and graduated in April 1996.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Wilson?
You can contact Wilson and 90k+ other talented remote workers on Himalayas.
Message WilsonFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
