Sommer Crabtree

I am a highly results-driven professional with over 6 years of proven remote operations management experience and 9 years in retail leadership. My expertise lies in optimizing performance, leading high-performing remote teams, and consistently exceeding financial targets through strategic planning and process improvement. I am eager to leverage my data-driven approach and exceptional remote communication skills to drive operational excellence and achieve ambitious goals in dynamic sales or operations leadership roles.

In my most recent role as Operations Manager, I successfully partnered in the strategic growth and development of a 100% remote call center project, expanding from 20 to over 200 advisors in just 6 years. I consistently exceeded KPIs and P&L goals while fostering a high-performing virtual team. My ability to develop and present in-depth business reviews remotely has allowed me to effectively communicate performance insights and strategic recommendations to clients, ensuring strong relationships and high Voice of the Customer scores.

Prior to this, I served as General Manager at Advance Auto Parts, where I oversaw all aspects of store operations for a high-volume retail location. I led a team of 18 specialists to drive sales performance and ensure exceptional customer experiences, achieving ambitious sales targets and managing profitability. My commitment to enhancing customer engagement and loyalty has been a cornerstone of my career, and I am excited to bring this passion to my next opportunity.