Gabrielle Sardo
@gabriellesardo
Customer service professional specializing in contact center support, live chat, and client retention.
United StatesWhat I'm looking for
I am a customer service representative with extensive contact center and live chat experience, skilled at turning cancellations into satisfied customers and supporting sales teams.
I have a strong background in medical billing (ICD-10-CM), HIPAA compliance, electronic health records, insurance verification, and accurate data entry that supports internal and external stakeholders.
In prior roles I consistently exceeded quality metrics—posting quality averages of 90% or higher—and I have direct experience scheduling admissions, resetting account credentials, and resolving diverse client concerns.
I bring excellent communication, listening, and interpersonal skills, a service-first mindset, and the organizational ability to manage administrative tasks, help-desk support, and client-facing responsibilities.
Experience
Work history, roles, and key accomplishments
Contact Center Representative
Ancora Education
Jul 2022 - Dec 2024 (2 years 5 months)
Supported students and stakeholders via phone and live chat, scheduling admissions appointments, assisting with password resets, and maintaining highly accurate data entry; exceeded quality averages of 90%+ on evaluated interactions.
Brand Ambassador
Century 21 Department Stores
Oct 2019 - Mar 2021 (1 year 5 months)
Built customer loyalty and drove sales by providing product expertise, training new hires, and communicating promotions and credit/status program details to customers.
Women's Sales Associate
Saks Off 5th
Oct 2016 - Jan 2017 (3 months)
Drove sales through suggestive selling and product knowledge, handled replacements/refunds, performed markdowns and merchandising to company standards, and managed transactions.
Administrative Assistant
Professional Industries of NY
May 2016 - Sep 2016 (4 months)
Managed logistics and administrative operations for biomedical equipment, maintained fault logs and appointment schedules, prepared correspondence, and supported technicians' day-to-day activities.
Education
Degrees, certifications, and relevant coursework
SCSUNY Empire State College
Bachelor of Business Administration, Business Administration
2023 -
Pursuing a Bachelor of Business Administration at SUNY Empire State College beginning March 2023.
Lindenhurst High School
High School Diploma, General Studies
Grade: 3.60 GPA
Completed general studies at Lindenhurst High School, graduating in June 2016 with a 3.60 GPA.
Long Island Business Institute
Associate of Occupational Studies, Office Technology (Medical Track)
2020 -
Grade: 3.57 GPA
Associate of Occupational Studies in Office Technology with a medical track completed beginning September 2020 with a 3.57 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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