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@shawnagiger
Dedicated Call Center Specialist delivering exceptional customer experiences.
United StatesI am a dedicated and customer-focused Call Center Specialist with a strong background in customer service, problem resolution, and process optimization. My experience includes handling high-volume calls, assisting customers with inquiries, and ensuring seamless service delivery. I am adept at troubleshooting issues, de-escalating concerns, and providing personalized solutions to enhance customer satisfaction.
Throughout my career, I have maintained professionalism and consistently met performance metrics, contributing to team success in fast-paced environments. I have been recognized as a top sales representative, driving significant profits while averaging 80-140 sales calls daily. My passion lies in delivering top-tier service while supporting operational goals and efficiency.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Secure Ticket Purchase
Jan 2023 - Present (2 years 10 months)
Sourced event information for customers and effectively secured sales through strong interpersonal communication abilities. Placed and managed orders, updating customer details and notes through Zendesk.
Alliant Credit Union
Jan 2020 - Present (5 years 10 months)
Served as a key point of contact liaising between clients and loan officers, leveraging multiple computer systems. Filtered inbound calls and inquiries regarding mortgages.
Grove Dental
Jan 2016 - Present (9 years 10 months)
Managed patient appointments, doctor schedules, treatment plans, and insurance disputes. Communicated with patients regarding payment plans, claims, appeals, and cost estimates.
Massage Envy
Jan 2014 - Present (11 years 10 months)
Surpassed annual sales objectives as a multi-site business leader, championing excellent customer service while training new and existing employees. Led 50+ team members and owned full HR responsibility.
Degrees, certifications, and relevant coursework
Coursework, Business Management
Completed coursework in Business Management, focusing on foundational principles and practices relevant to organizational leadership and operations.
United StatesYou can contact Shawna and 90k+ other talented remote workers on Himalayas.
Message Shawna
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