Shawna Giger
@shawnagiger
Dedicated Call Center Specialist delivering exceptional customer experiences.
United StatesWhat I'm looking for
I am a dedicated and customer-focused Call Center Specialist with a strong background in customer service, problem resolution, and process optimization. My experience includes handling high-volume calls, assisting customers with inquiries, and ensuring seamless service delivery. I am adept at troubleshooting issues, de-escalating concerns, and providing personalized solutions to enhance customer satisfaction.
Throughout my career, I have maintained professionalism and consistently met performance metrics, contributing to team success in fast-paced environments. I have been recognized as a top sales representative, driving significant profits while averaging 80-140 sales calls daily. My passion lies in delivering top-tier service while supporting operational goals and efficiency.
Experience
Work history, roles, and key accomplishments
Remote Sales Representative
Secure Ticket Purchase
Jan 2023 - Present (2 years 7 months)
Sourced event information for customers and effectively secured sales through strong interpersonal communication abilities. Placed and managed orders, updating customer details and notes through Zendesk.
Call Center Manager
Alliant Credit Union
Jan 2020 - Present (5 years 7 months)
Served as a key point of contact liaising between clients and loan officers, leveraging multiple computer systems. Filtered inbound calls and inquiries regarding mortgages.
Treatment Coordinator
Grove Dental
Jan 2016 - Present (9 years 7 months)
Managed patient appointments, doctor schedules, treatment plans, and insurance disputes. Communicated with patients regarding payment plans, claims, appeals, and cost estimates.
Clinical Manager
Massage Envy
Jan 2014 - Present (11 years 7 months)
Surpassed annual sales objectives as a multi-site business leader, championing excellent customer service while training new and existing employees. Led 50+ team members and owned full HR responsibility.
Education
Degrees, certifications, and relevant coursework
University of St. Francis
Coursework, Business Management
Completed coursework in Business Management, focusing on foundational principles and practices relevant to organizational leadership and operations.
Availability
Location
United StatesAuthorized to work in
Job categories
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