Natalia Ford

I am a dedicated Customer Support Director with over 8 years of experience in managing large teams and enhancing customer satisfaction. My journey has been marked by a commitment to excellence and a passion for mentoring my team members. I believe in fostering a collaborative environment where every voice is valued, and I strive to empower my team to reach their full potential.

At Tranont, I successfully directed the Customer Service department, implementing an efficient ticketing system that improved wait and resolution times by 75%. My focus on quality assurance and customer satisfaction has consistently yielded high CSAT scores, reflecting my ability to drive results through strategic decision-making and effective coaching. I take pride in my ability to build strong relationships with my team and promote a culture of continuous improvement.

Throughout my career, I have demonstrated a strong ability to lead cross-functional teams, develop new policies, and enhance operational efficiency. I am passionate about providing exceptional support services and am always looking for new challenges to tackle. My bilingual skills in English and Spanish allow me to connect with a diverse customer base, further enhancing the service experience.