sibbiziya siddique
@sibbiziyasiddique
Customer service professional with experience in healthcare and contact center operations.
IndiaWhat I'm looking for
I am a dedicated customer service professional with experience at Concentrix and Traya Health, delivering empathetic support and efficient problem resolution in high-volume environments. I hold a B.A. (2018) and communicate fluently in English and Hindi, which helps me connect with diverse customers and stakeholders.
I bring hands-on experience from a major contact center and a healthcare-focused employer, demonstrating reliability, strong communication, and adaptability. I seek opportunities where I can contribute to customer experience improvements and grow my skills in client-facing operations.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Traya Health
Jan 2024 - Jun 2024 (5 months)
Handled patient and client support functions, coordinating care-related inquiries and administrative tasks from January to June 2024 to improve response times and patient experience.
Provided customer support for company clients, handling inquiries and resolving issues during tenure from March to November 2023 to maintain service quality and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
sibbiziya hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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