Edgar Rodriguez

Led high-performing teams across various business lines, achieving a 300% growth in operations within one year by optimizing productivity and reducing costs. Developed strategic plans aligned with company objectives and ensured compliance through regular reviews.

Implemented Lean Six Sigma tools to optimize processes and improve customer experience while reducing costs. Developed growth plans for representatives and leaders, fostering a culture of continuous improvement and strategic career advancement.

Designed a Balanced Scorecard to align growth initiatives with top performers and developed reengagement strategies for underperforming agents. Established a performance-based commission system to reward high achievers.

Utilized advanced analytical tools for data analysis and problem-solving, leading a team to achieve top rankings for six consecutive months. Maintained low attrition rates through effective leadership and coaching.

Developed leadership and management skills, serving as the primary customer contact and ensuring timely issue resolution. Achieved high compliance rates through effective team adherence strategies.

Recognized as a top performer for six consecutive months, consistently exceeding performance goals. Mentored new colleagues, enhancing team performance and accelerating their learning curve.

Studied Industrial Engineering, focusing on optimizing processes and systems within various industries.

Completed a professional course in Agile Project Management, enhancing skills in project delivery and team collaboration.

Achieved Lean Six Sigma Certifications: White, Yellow, Green, and Black Belt, focusing on quality management and process improvement.