Lisa Guzman

As a Business Operations and Customer Experience Leader with over a decade of experience, I have honed my skills in improving internal workflows and driving cross-functional projects. My expertise lies in streamlining operations and creating performance dashboards that track KPIs to optimize results. I am passionate about translating complex business processes into clear, scalable systems that enhance decision-making and team efficiency.

In my recent role as Director of Customer Support at Enlightened Today, I led performance reporting and internal process development, significantly improving customer satisfaction and operational efficiency. My collaborative approach with cross-functional leaders allowed us to align OKRs and implement impactful improvements across customer experience and operations teams. I have also successfully launched automated support workflows and generated insightful performance summaries that guide executive decisions.