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SVExperienced IT Service Delivery Manager driving digital transformation projects.
Experience
Service Delivery Manager
Cognizant
Aug 2021 - Present (4 years 3 months)
Service Manager
GNC Technologies
Jul 2020 - Aug 2021 (1 year 1 month)
Service Delivery Manager
L&T Technology Services
Sep 2019 - Apr 2020 (7 months)
Project Lead
enStage Ltd.
Jul 2011 - Oct 2014 (3 years 3 months)
Support Engineer
Aperta
Jul 2008 - Jun 2011 (2 years 11 months)
Finance professional specializing in digital banking and client support.
Experience
SBTeller & Digital Banking Support
Stanbic IBTC Bank
Sep 2018 - Present (7 years 2 months)
Administrative Assistant
Zhongtian Construction Nigeria Ltd
Sep 2019 - Jul 2020 (10 months)
SBDirect Sales Agent
EO
Kenya40k-80k USD
Customer-focused digital marketer and customer service professional driving measurable growth.
Experience
Digital Marketing Executive
D.Light Solar Limited
Mar 2022 - Oct 2024 (2 years 7 months)
Customer Service Executive
I am an experienced service operations manager with over 15 years driving quality and process improvements.
Experience
HLManager - New Model, Customer Service
Honda Cars India Ltd.
Apr 2021 - Present (4 years 7 months)
HLAssistant Manager - Service Quality
Honda Cars India Ltd.
Apr 2015 - Mar 2021 (5 years 11 months)
SSEager marketing professional with a strong academic background.
Experience
Digital Marketer and Operations Executive
Tesla Outsourcing Services
Jul 2024 - Present (1 year 4 months)
Digital Marketer, Content Writer and Customer Service Representative
Social Talkers
Aug 2023 - Present (2 years 3 months)
Customer service specialist with call center experience in digital support and complaints resolution.
Experience
Digital Customer Representative
Amazon Development Centre SA
Aug 2023 - Present (2 years 3 months)
Customer & Complaints Representative
Capita British Gas ASV
Sep 2022 - Mar 2023 (6 months)
Call Centre Agent
Senior operations and service transformation leader in private banking and financial services.
Experience
Deputy Manager, Private Bank
Weatherbys Private Bank
Sep 2022 - May 2025 (2 years 8 months)
Senior Private Banking Executive
Weatherbys Private Bank
Jun 2020 - Sep 2022 (2 years 3 months)
Private Banker
Investec Bank Ltd
Jan 2015 - Jul 2019 (4 years 6 months)
RIEnthusiastic digital marketing specialist with strong customer service skills.
Experience
Digital Marketing Specialist
Tyler Hoffamn Soliocitors
Jun 2024 - Jun 2025 (1 year)
Customer Service Advisor
O2
Feb 2024 - Apr 2024 (2 months)
Customer Service Agent
Barclays
Dec 2022 - Apr 2023 (4 months)
Innovative Service Manager with a decade of leadership experience.
Experience
Field Service Manager
Convergent Dental
Jun 2021 - Feb 2025 (3 years 8 months)
Service Manager
McCloskey Mechanical Contractors
Jun 2020 - Jun 2021 (1 year)
Service Manager
Lenox Martell
Jun 2019 - Mar 2020 (9 months)
VMDetail-oriented professional with experience in customer service and forensics.
Experience
Helpdesk Agent, Fraud Engagement Centre Agent, Internal Forensics Consultant
Capitec Bank BSC
Jul 2021 - Present (4 years 4 months)
Customer Service Advisor, CS I Ambassador, Fraud Compliance Officer
Teleperformance South Africa
Oct 2019 - Present (6 years 1 month)
RRSeasoned Delivery Manager specializing in digital transformation and innovation.
Experience
Delivery Manager–Digital Transformation
Capco Technologies Pvt Ltd
Mar 2021 - Present (4 years 8 months)
Senior Project Manager–Digital Transformation
Hinduja Global Solutions Ltd
Jun 2019 - Present (6 years 5 months)
BBProactive virtual assistant with expertise in administration and customer service.
Experience
Administrative & Documentation Specialist
Ardour & Harrel Trust Nig. Ltd
Feb 2023 - Jan 2025 (1 year 11 months)
Digitalization Officer (Internship)
Quion Nigeria Limited
Jun 2022 - Dec 2022 (6 months)
Customer Service Roles
Various
SC
India25k-50k USD
Marketing Manager- Specialized in Digital Marketing | Growth Specialist | Agency Experienced
Experience
ISManager- Digital Marketing
Indi IT solutions
Apr 2016 - Present (9 years 7 months)
Digital marketing and CX specialist driving web presence, loyalty, and multichannel campaigns for international brands.
Experience
Digital Project Manager
HDI Assicurazioni SPA
Jan 2015 - Present (10 years 10 months)
Digital Project Manager
DOING Agency
Jan 2014 - Jan 2015 (1 year)
Digital Marketing & CRM
Customer-focused service manager with technical support and hospitality expertise.
Experience
Assistant Service Manager
Borah BBM Automobiles LLP
Jul 2024 - Present (1 year 4 months)
Technical Support Executive
Sarvaga Technologies LLP
Jul 2023 - Jul 2024 (1 year)
Customer Relationship Manager
FCExperienced customer service professional with a focus on digital marketing.
Experience
Digital Marketing Analyst
Hondutel
Jan 2022 - Jan 2024 (2 years)
Training Coordinator
Jobtracks
Jan 2020 - Jan 2022 (2 years)
Gaming Support Agent/ Training Lead
5CA
Mar 2019 - Jan 2020 (10 months)
Lead Architect specializing in Digital Workplace and IT Service Delivery.
Experience
Solutions Architect
Freelance
Jan 2024 - Present (1 year 10 months)
Director & Lead Architect
Wipro
May 2022 - Jan 2024 (1 year 8 months)
Lead Architect - Digital Workplace
LTI - Larsen & Toubro Infotech
Jun 2020 - May 2022 (1 year 11 months)
Experienced digital and technology executive driving transformation and innovation.
Experience
Head of Technology
Ace Money Transfer
Mar 2023 - Present (2 years 8 months)
Head of Engineering
The Entertainer
Sep 2018 - Jun 2022 (3 years 9 months)
Software Development Manager
HIQU Systems / Allied Bank / SBT Japan
AMExperienced Service Manager with a focus on customer satisfaction.
Experience
Service Manager
Matthews Motors-Wilmington
Jun 2022 - Present (3 years 5 months)
Lincoln Service Specialist
Capital Ford Lincoln of Wilmington
Apr 2021 - Jun 2022 (1 year 2 months)
Service Advisor
Experienced customer support professional specializing in relationship management and remote service delivery.
Experience
Customer Support Advisor
Volkswagen Financial Services
Jun 2023 - Dec 2024 (1 year 6 months)
Customer Support Advisor
Business, Energy and Industrial Strategy
May 2023 - Jun 2023 (1 month)
BHMembership Support Advisor
Sterling Bank
May 2017 - Jul 2018 (1 year 2 months)
D.Light Solar Limited
Nov 2020 - Mar 2022 (1 year 4 months)
NFNHIF Intern
National Hospital Insurance Fund
Jun 2018 - Aug 2018 (2 months)
HLSenior Executive - Warranty
Honda Cars India Ltd.
Oct 2011 - Mar 2015 (3 years 5 months)
SLRegional Warranty Manager
Sony India Pvt Ltd.
Oct 2010 - Oct 2011 (1 year)
SLService Coordinator
Sony India Pvt Ltd.
Sep 2009 - Oct 2010 (1 year 1 month)
Finance Trainee
Liberty Shoes Ltd.
Apr 2022 - Present (3 years 7 months)
Capita (Tesco Mobile)
Nov 2021 - Aug 2022 (9 months)
Private Client FX Dealer
Investec Bank Plc
Jan 2012 - Dec 2014 (2 years 11 months)
Treasury Sales Lead & Client Manager
Investec Bank Plc
Sep 2005 - Dec 2014 (9 years 3 months)
Customer Service Representative
HMRC
Jan 2021 - May 2022 (1 year 4 months)
Customer Service Agent
Lloyds Banking Group
May 2017 - Feb 2020 (2 years 9 months)
Field Service Manager
Canon Solutions America
Apr 2015 - Jun 2019 (4 years 2 months)
Digital Associate (USA)
Amazon
May 2019 - Present (6 years 6 months)
Digital Associate (UK)
Amazon
Aug 2017 - Present (8 years 3 months)
Event Coordinator and Administrator
Great Corner Lugna Gatan
Jan 2015 - Present (10 years 10 months)
Lead Project Manager/Business Analyst
Opteamix India Business Solutions Pvt Ltd
Dec 2014 - Present (10 years 11 months)
Business Analyst–Digital Signature Lead Generation
Emudhra Consumer Services Pvt Ltd
Sep 2011 - Present (14 years 2 months)
Personal Banker
HDFC Bank Ltd
Jan 2011 - Present (14 years 10 months)
Jan 2020 - May 2022 (2 years 4 months)
Branch Coordinator
Regenerative Medical Services
Nov 2014 - Nov 2015 (1 year)
Renault Italia
Jan 2012 - Jan 2014 (2 years)
R.D Automobiles (Mahindra & Mahindra Ltd)
Oct 2022 - Oct 2023 (1 year)
GHGuest Service Executive
Ginger Hotels
Sep 2013 - Oct 2017 (4 years 1 month)
Customer Service and Quality/ Store Manager
Distribuidora Istmania
Dec 2016 - Mar 2019 (2 years 3 months)
Air Traffic Agent and Customer Service
Agencia Warren/ Delta Airlines
Jan 2016 - Dec 2016 (11 months)
Sr Architect - Digital Workplace
Cognizant
Apr 2016 - Jun 2020 (4 years 2 months)
Sr Architect - Digital Workplace Practice
HCL Technologies
Dec 2013 - Jan 2016 (2 years 1 month)
Jan 2012 - Dec 2017 (5 years 11 months)
Software Architect / Software Engineer
THK Solutions / United Bank Ltd.
Jan 2003 - Dec 2012 (9 years 11 months)
Matthews Motors Wilmington
Aug 2020 - Feb 2021 (6 months)
Toyota Care Service Advisor
Toyota Carlsbad Service Center
Mar 2016 - Dec 2019 (3 years 9 months)
BDC Service Representative
Toyota Carlsbad Service Center
Apr 2018 - Mar 2019 (11 months)
Babylon Healthcare
Oct 2019 - May 2022 (2 years 7 months)
RCBanking Advisor
Royal Bank of Canada
Nov 2018 - Aug 2019 (9 months)
RCCards Advisor
Royal Bank of Canada
Oct 2017 - Nov 2018 (1 year 1 month)
