Sivagurunathan Varadharjan

As a Service Delivery Manager at Cognizant, I lead a 60-member team providing L2 support for various banking applications, including payments and core banking systems. I oversee project development for automation and ensure compliance with AML processes, focusing on operational management and customer satisfaction.

In my role as Service Manager at GNC Technologies, I maintained end-to-end accountability for ERP digital solutions, focusing on customer satisfaction and delivery excellence. I was responsible for process design and continuous improvements while assisting technical teams with change and problem management.

As a Service Delivery Manager at L&T Technology Services, I managed service transitions for engineering systems, ensuring compliance with processes and stakeholder engagement. I handled major incidents and provided performance reviews to enhance service delivery.

In my position as Project Lead at enStage Ltd., I focused on automation and integration management, overseeing build and deployment activities for banking applications. I coordinated with project managers and supported developers in production management.

As a Support Engineer at Aperta, I designed customizations for banking applications and provided L1, L2, and L3 remote support. My role involved manual testing and ensuring the functionality of cheque processing systems.

In my role as a Programmer Analyst at Cognizant, I developed test cases and conducted vulnerability testing using Java and C#. I focused on providing solutions to identified issues and enhancing software quality.

As a Programmer at Alfaa Services, I was involved in the SDLC process, including design, development, and testing. I interacted with clients for requirement gathering and provided application support.