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Vuyo Mgushelo

@vuyomgushelo

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Detail-oriented professional with experience in customer service and forensics.

South Africa

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What I'm looking for

I seek a dynamic work environment that values client relationships and offers growth opportunities.

I am Vuyokazi Mgushelo, a dedicated professional with a strong background in customer service and forensic examination. I have honed my skills through various roles, including my current position as an Internal Forensics Consultant at Capitec Bank. My journey began as an Event Coordinator and Administrator, where I developed my organizational and communication skills, which have been essential in my subsequent roles.

Throughout my career, I have embraced challenges and adapted quickly to new environments. My experience at Amazon as a Digital Associate in both the UK and USA has equipped me with a global perspective on customer service. I pride myself on my ability to build lasting relationships with clients, understanding their unique needs, and delivering quality service. I am committed to continuous learning and setting high goals for myself, which drives my professional growth.

Experience

Work history, roles, and key accomplishments

Helpdesk Agent, Fraud Engagement Centre Agent, Internal Forensics Consultant

Capitec Bank BSC

Jul 2021 - Present (4 years)

Currently working as a Helpdesk Agent, Fraud Engagement Centre Agent, and Internal Forensics Consultant. Provide support, manage fraud inquiries, and conduct internal forensic investigations.

Help Desk Support Fraud Management Customer Engagement Problem Solving Analytical Skills Communication Attention To Detail

Customer Service Advisor, CS I Ambassador, Fraud Compliance Officer

Teleperformance South Africa

Oct 2019 - Present (5 years 9 months)

Assisted customers as a Customer Service Advisor and CS I Ambassador. Also worked as a Fraud Compliance Officer, ensuring adherence to regulations.

Customer Service Communication Problem Solving Analytical Skills

Digital Associate (USA)

Amazon

May 2019 - Present (6 years 2 months)

Served as a Digital Associate for the USA market. Handled digital customer interactions and resolved technical issues.

Customer Service Technical assistance Communication Problem Solving

Digital Associate (UK)

Amazon

Aug 2017 - Present (7 years 11 months)

Provided digital associate services for the UK market. Assisted customers with digital product inquiries and support.

Customer Service Communication Problem Solving Data Entry

Event Coordinator and Administrator

Great Corner Lugna Gatan

Jan 2015 - Present (10 years 6 months)

Coordinated various events and managed administrative tasks for the organization. Ensured smooth operation of events and efficient handling of office duties.

Event Coordination Administration Communication Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

Leap Science and Maths School

Grade 12, General Studies

Completed Grade 12 with a Bachelor's Pass, studying subjects including Xhosa HL, English FAL, Math, Science, History, Information Technology, and Life Orientation. Gained foundational knowledge in various academic disciplines.

University of the Western Cape

Higher Certificate, Forensic Examination

Pursued a Higher Certificate in Forensic Examination, covering modules such as Labour Law, Criminal Law, Law of Evidence, Law of Investigation, Internal Auditing, and Admin Law. Developed skills in legal and investigative procedures relevant to forensic examination.