Rakesh Rajashekar

Led digital transformation for retail banking, spearheading a new digital loan journey for HSBC UK, enhancing customer onboarding, closure, and payments processes, and reducing onshore and offshore FTE costs by 16%. Reduced complaint volumes by 59% and improved Net Promoter Score by 24 points by enabling customers to self-serve through their preferred channels.

Directed a major digital transformation initiative, leading an 8-member team in Riyadh to complete a comprehensive digital transformation project for Banque Saudi Fransi, reducing back-office FTE costs by 35%. Identified and automated 8 critical business processes in retail, cards, and payments, translating user requirements into functional specifications and user stories with an average of 2 week

Championed digital transformation projects for Federal Home Loan Bank of San Francisco and MoneyGram, replacing legacy systems with advanced web apps and achieving go-live status for 200+ users. Implemented RPA solutions that generated USD 4 million in annual savings for a healthcare service provider by automating critical processes.

Formulated a strategy and implemented a plan to create a database with over 3.5 million customer records by developing a new website for users to apply for PAN cards. Achieved promotion within 12 months due to the successful and timely delivery of 3 new projects, demonstrating strong project management and leadership skills.

Managed a portfolio of INR 126 million for over 200 HNI clients as a preferred banker, advising on investments, debts, and financial planning. Achieved 15% growth in CASA ratio every month and disbursed loans of INR 0.5 million.

Analyzed credit information reports, performed budget analysis, and completed credit underwriting for personal loans up to INR 60k. Trained three team members for two years and realized loan disbursement of INR 1.8 million.

Completed a Master of Business Administration with a specialization in Marketing and Finance. Gained comprehensive knowledge in business strategy, financial management, and market analysis.

Obtained a Bachelor of Commerce degree with a focus on Commerce. Developed foundational understanding in business principles, accounting, and economics.