FCFiorella Cruz
@fiorellacruz
Experienced customer service professional with a focus on digital marketing.
HondurasWhat I'm looking for
achelors degree in Marketing and INternational business, Digital Marketing Certificate, more than 7 years in customer service, 2+ years in training
Experience
Work history, roles, and key accomplishments
Digital Marketing Analyst
Hondutel
Jan 2022 - Jan 2024 (2 years)
Analyzed digital marketing strategies and performance metrics to enhance online presence.
Training Coordinator
Jobtracks
Jan 2020 - Jan 2022 (2 years)
Coordinated training programs and ensured effective delivery of training content.
Gaming Support Agent/ Training Lead
5CA
Mar 2019 - Jan 2020 (10 months)
Provided support for gaming products and led training initiatives for new staff.
Customer Service and Quality/ Store Manager
Distribuidora Istmania
Dec 2016 - Mar 2019 (2 years 3 months)
Oversaw store operations, managed customer service teams, and ensured quality standards were met.
Air Traffic Agent and Customer Service
Agencia Warren/ Delta Airlines
Jan 2016 - Dec 2016 (11 months)
Provided customer service in the aviation sector, assisting passengers with inquiries and ensuring smooth operations.
Customer Service and Public Relations
Laureate Honduras
Mar 2013 - Feb 2015 (1 year 11 months)
Managed customer interactions and public relations efforts, ensuring high levels of customer satisfaction and effective communication.
Education
Degrees, certifications, and relevant coursework
UCUniversidad Tecnológica Centroamericana
Marketing and International Business
Studied Marketing and International Business, focusing on strategies for global markets and consumer behavior.
Elvel School
High School Diploma, General Education
Completed elementary and high school education, laying the foundation for future academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Job categories
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