Latrice Orton
@latriceorton
Customer-focused professional with 10 years in digital support.
United StatesWhat I'm looking for
With over a decade of experience in customer service and technical support, I pride myself on delivering high-quality, empathetic service. My journey began as a Bank Teller at Wells Fargo, where I honed my ability to identify customer needs and provide tailored solutions. This foundation paved the way for my roles at Apple and MetLife, where I excelled in technical troubleshooting and client service.
At Apple, I served as a Tier 2 Technical Advisor, diagnosing and resolving complex issues for iOS and Mac users. My commitment to clear communication and thorough documentation ensured seamless collaboration with Tier 1 support. Currently, at MetLife, I leverage my skills to enhance client experiences, guiding them through digital tools and account management while contributing to process improvements.
Experience
Work history, roles, and key accomplishments
Client Service Representative
Sutherland Global
Jan 2022 - Present (3 years 8 months)
Delivered exceptional service to MetLife clients, resolving inquiries related to insurance policies and digital account management. Handled sensitive customer data with accuracy and discretion, ensuring compliance with privacy standards. Guided clients through online account setup and troubleshooting digital tools to enhance their user experience.
Tier 2 Technical Advisor
Ibex Global
Jan 2015 - Present (10 years 8 months)
Provided advanced technical support for Apple products, including iOS devices and Mac computers. Diagnosed and resolved hardware and software issues, guiding users through complex troubleshooting steps. Documented cases thoroughly in CRM, ensuring accurate record-keeping and clear communication with Tier 1 support.
Bank Teller
Wells Fargo
Jan 2013 - Present (12 years 8 months)
Processed customer transactions accurately and efficiently, providing friendly and helpful banking service. Identified customer needs and recommended relevant financial products. Maintained cash drawer accuracy and followed bank security procedures.
Education
Degrees, certifications, and relevant coursework
Tidewater Community College
Associate of Science, Social Science
Completed an Associate of Science degree in Social Science. Gained foundational knowledge in various social science disciplines.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Latrice?
You can contact Latrice and 90k+ other talented remote workers on Himalayas.
Message LatriceFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
