Looking for a job

Olayemi Akinrinola

@olayemiakinrinola

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A people-first ambassador with excellent customer service and leadership skills.

Canada

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What I'm looking for

Three things that I am looking for in my next job are a collaborative, team-focused culture, opportunities to learn and grow my skills from a customer service standpoint, and a chance to learn more leadership skills over time. I look forward to helping the company improve their customer service experience, thereby leading to increase in customer retention, sales and growth of the company.

I was the head of Customer Service and training units of the Digital Service department in OPay Digital Services Limited, Nigeria.

I am a passionate person with good knowledge of the use of Zendesk, Smart CC and SOBOT tools. My skills in inbound and outbound sales, multitasking and problem-solving has greatly helped me in my current role to increase customer base and satisfaction, improve user engagement and expand revenue from our existing customers.

I have an impressive track record of surpassing expectations during the project phase and operations phase. I have recently been at the forefront of managing complex digital transformation initiatives and the birth of the fastest-growing Financial service industries in Africa, OPay Digital Services Limited, with a total gross transaction value of 4.5 times to over 2 Billion dollars in December 2020.

Experience

Work history, roles, and key accomplishments

Head Customer Service, Digital Finance

OPay Digital Services Limited

Mar 2020 - Nov 2022 (2 years 8 months)

▪Improved customer service experience, created engaged customers and facilitated organic growth
▪Implemented sales strategies, monitored performance, set weekly and monthly sales targets for the team
▪Took ownership of customers issues and followed problems through to resolution
▪Designed the e-learning Digital Finance Classroom using Google Tools
▪Trained customer service and field sales agents

Sales Mentoring Coaching Customer Operations Product Management Staff Training Sales Training

Training Manager

OPay Digital Services Limited

Jun 2019 - Feb 2020 (8 months)

▪Designed the Merchant Loan National training materials
▪Trained over 450 staff of Key Accounts, POS Business Developers, on the use of the products across Nigeria
▪Designed the Merchant Loan training materials
▪Perform market analysis and survey to determine segment requirements, competitor, product, and feasibility research to create propositions that are uniquely suited to target customers

Sales Sales Training Product Training Customer Training Product Management Customer Onboarding Customer Operations

Sales Executive | Site Manager

Synlab (PathCare)

Mar 2015 - May 2019 (4 years 2 months)

▪Managed day to day site processes and activities
▪Achieved growth and hitting sales targets by successfully managing the sales team
▪Designed and implemented a strategic sales plan that expanded company’s customer base and ensured its strong presence in the South West
▪Managed recruiting, objectives setting, coaching and performance monitoring of sales representatives

Sales Management Revenue Operations Revenue Strategy Customer Support Customer Acquisition