TATRACY ANTWI
@tracyantwi
Dynamic customer service and digital marketing professional.
GhanaWhat I'm looking for
I am a dedicated professional with a strong background in customer service and digital marketing, currently serving as a Customer Service Representative at Buwelo Africa Limited. My experience spans various roles where I have successfully managed customer engagement, digital content creation, and brand building. I thrive in dynamic environments and am committed to delivering exceptional service and results.
Previously, I worked as a Digital & E-commerce Coordinator at L’Oréal, where I led product launches for renowned brands and significantly contributed to revenue generation through effective digital advertising strategies. My ability to coordinate projects and engage with communities has been instrumental in driving brand awareness and customer loyalty.
With a BSc in Business Administration, I possess a solid foundation in international business principles. I am eager to leverage my skills in a progressive organization that values innovation and growth, where I can contribute to achieving strategic objectives while furthering my professional development.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Buwelo Africa Limited
May 2024 - Present (1 year 1 month)
As a Customer Service Representative for Stericycle, I provide email tech support, online customer service, and call center services. I also handle daily reporting for top clients including Med-Project, Walgreens, and CVS Pharmacy.
Customer Engagement & Lead Digital Content Creator
AAS Ghana Ltd/Mirado Ltd Co.
Nov 2022 - Sep 2023 (10 months)
In this role, I focused on daily customer service and online marketing for services like interior/exterior designs and branding. I generated building contracts and created content while managing administrative tasks.
Digital & E-commerce Coordinator
L’Oréal
Sep 2019 - Jun 2022 (2 years 9 months)
I coordinated product launches for brands such as Maybelline and Garnier, focusing on digital marketing and e-commerce revenue generation through digital advertising. I also managed brand activations and supervised teams.
Customer Service & Marketer
Zenith Bank Ghana Limited
Sep 2018 - Aug 2019 (11 months)
During my national service, I provided daily customer service, opened accounts, and marketed the bank's e-products. I also managed administrative tasks and engaged with the community.
Sponsorship Team Member
Little Steps Charity Foundation
Jun 2017 - Jun 2017 (0 months)
As a Sponsorship Team Member, I gathered funds for the needy, created awareness for the foundation, and managed administrative tasks including report preparation and event organization.
Education
Degrees, certifications, and relevant coursework
KTKwame Nkrumah University of Science and Technology
Bachelor of Science, Business Administration
2014 - 2018
Grade: Second Class Upper
Graduated in a second class upper division with a specialization in International Business.
International Community School
A-Level, General Studies
2012 - 2014
Completed A-Level Education.
International Community School
O-Level, General Studies
2010 - 2012
Completed O-Level Education.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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