Open to opportunities

Erick Omondi

@erickomondi1

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Customer-focused digital marketer and customer service professional driving measurable growth.

Kenya

Message

What I'm looking for

I seek a role where I can combine digital marketing and customer service to improve customer experience, contribute to growth, and work within a collaborative, results-driven team.

I am a dedicated digital marketing and customer service professional with hands-on experience at D.light Solar Limited, where I developed social media strategies, analyzed campaign performance, and managed customer enquiries to improve experience and drive adoption.

My background includes customer service operations, claims processing and community outreach from an internship at NHIF, demonstrating strong analytical ability, attention to quality assurance, and cross-channel customer experience evaluation.

I am results-oriented, adaptable, and team-focused, committed to supporting organizational objectives through honest communication, problem solving, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Digital Marketing Executive

D.Light Solar Limited

Mar 2022 - Oct 2024 (2 years 7 months)

Developed and executed social media strategies and campaigns, analyzed performance data to optimize spend and improve engagement, and responded to customer enquiries to support sales and brand presence.

Social Media Management Digital Marketing Analytics Customer Engagement Campaign Optimization Content Creation CRM Reporting

Customer Service Executive

D.Light Solar Limited

Nov 2020 - Mar 2022 (1 year 4 months)

Handled inbound customer calls, processed orders and complaints, maintained records of interactions, and coordinated follow-ups and escalations to ensure resolution and customer satisfaction.

Customer Service Order Processing CRM Data Entry Communication Record keeping

NHIF Intern

National Hospital Insurance Fund

Jun 2018 - Aug 2018 (2 months)

Conducted community outreach and registrations, facilitated training for volunteers and employers, processed and captured hospital claims and biometric registrations to support service delivery.

Community Outreach Registration Claims Processing Customer Support Facilitation Quality Assurance