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Erick OmondiEO
Open to opportunities

Erick Omondi

@erickomondi1

Customer-focused digital marketer and customer service professional driving measurable growth.

Kenya
Message

What I'm looking for

I seek a role where I can combine digital marketing and customer service to improve customer experience, contribute to growth, and work within a collaborative, results-driven team.

I am a dedicated digital marketing and customer service professional with hands-on experience at D.light Solar Limited, where I developed social media strategies, analyzed campaign performance, and managed customer enquiries to improve experience and drive adoption.

My background includes customer service operations, claims processing and community outreach from an internship at NHIF, demonstrating strong analytical ability, attention to quality assurance, and cross-channel customer experience evaluation.

I am results-oriented, adaptable, and team-focused, committed to supporting organizational objectives through honest communication, problem solving, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Kisii University logoKU

Kisii University

Bachelor's Degree, Applied Mathematics

2016 - 2020

Completed a Bachelor's degree in Applied Mathematics with coursework covering mathematical modeling, statistics, and quantitative analysis.

SC

St. Nicholas Computer Training Centre

Certificate, Computer Applications

Completed a certificate course in computer packages focusing on office productivity software and basic computer skills.

RS

Riokindo Boys' High School

Kenya Certificate of Secondary Education, Secondary Education

2011 - 2014

Grade: B (plain)

Completed Kenya Certificate of Secondary Education, achieving a mean grade of B (plain).

DS

Dede Primary School

Kenya Certificate of Primary Education, Primary Education

2002 - 2010

Grade: 305/500

Completed the Kenya Certificate of Primary Education with a score of 305 out of 500.

Tech stack

Software and tools used professionally

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Erick Omondi - Digital Marketing Executive - D.Light Solar Limited | Himalayas