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EO@erickomondi1
Customer-focused digital marketer and customer service professional driving measurable growth.
KenyaI am a dedicated digital marketing and customer service professional with hands-on experience at D.light Solar Limited, where I developed social media strategies, analyzed campaign performance, and managed customer enquiries to improve experience and drive adoption.
My background includes customer service operations, claims processing and community outreach from an internship at NHIF, demonstrating strong analytical ability, attention to quality assurance, and cross-channel customer experience evaluation.
I am results-oriented, adaptable, and team-focused, committed to supporting organizational objectives through honest communication, problem solving, and continuous improvement.
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Work history, roles, and key accomplishments
D.Light Solar Limited
Mar 2022 - Oct 2024 (2 years 7 months)
Developed and executed social media strategies and campaigns, analyzed performance data to optimize spend and improve engagement, and responded to customer enquiries to support sales and brand presence.
D.Light Solar Limited
Nov 2020 - Mar 2022 (1 year 4 months)
Handled inbound customer calls, processed orders and complaints, maintained records of interactions, and coordinated follow-ups and escalations to ensure resolution and customer satisfaction.
NFNational Hospital Insurance Fund
Jun 2018 - Aug 2018 (2 months)
Conducted community outreach and registrations, facilitated training for volunteers and employers, processed and captured hospital claims and biometric registrations to support service delivery.
Degrees, certifications, and relevant coursework
KUBachelor's Degree, Applied Mathematics
2016 - 2020
Completed a Bachelor's degree in Applied Mathematics with coursework covering mathematical modeling, statistics, and quantitative analysis.
Certificate, Computer Applications
Completed a certificate course in computer packages focusing on office productivity software and basic computer skills.
Kenya Certificate of Secondary Education, Secondary Education
2011 - 2014
Grade: B (plain)
Completed Kenya Certificate of Secondary Education, achieving a mean grade of B (plain).
Kenya Certificate of Primary Education, Primary Education
2002 - 2010
Grade: 305/500
Completed the Kenya Certificate of Primary Education with a score of 305 out of 500.
Software and tools used professionally
KenyaYou can contact Erick and 90k+ other talented remote workers on Himalayas.
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