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MB
Indonesia130k-200k AUD
Global SaaS | Leadership | Customer Success | Implementation, Training and Support
Experience
HVGlobal Head of Client Operations
Honeywell Forge VMS
Jun 2024 - Present (1 year 5 months)
HVHead of Customer Operations
Honeywell Forge VMS
Apr 2021 - Jun 2024 (3 years 2 months)
HSSolutions Architect / Technical Product Specialist
Honeywell Forge VMS (Formely Sine)
May 2020 - Apr 2021 (11 months)
CAAccount Manager
CareApp
Apr 2020 - May 2020 (1 month)
TIAssistant State Manager
TIMG
Nov 2017 - Apr 2020 (2 years 5 months)
EZCustomer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
TE
United States350k-1000k USD
Engineering leader passionately skilled at building and leading highly impactful engineering teams.
Experience
FLVice President of Engineering
FlexJobs
Sep 2018 - Present (7 years 2 months)
RADedicated IT Specialist with strong customer service and troubleshooting skills.
Experience
Customer Engagement Representative
Black Rifle Coffee Company
Nov 2022 - Sep 2024 (1 year 10 months)
Associate - Recognition Programs
Goodwill
Mar 2022 - Aug 2022 (5 months)
Call Center Customer Service Representative
Favor
Dedicated HVAC Supervisor with over 15 years of experience.
Experience
HVAC Manager for Maintenance
Alexandria Company
Jan 2016 - Present (9 years 10 months)
Maintenance Manager
Elbabtenco
Jan 2015 - Dec 2016 (1 year 11 months)
HVAC Supervisor
Rayiado Building Co.
Jan 2011 - Dec 2015 (4 years 11 months)
JVDedicated maintenance technician with extensive customer service experience.
Experience
Maintenance Technician and Maintenance Supervisor
Waypoint Residential/ Asset Living
Aug 2024 - Present (1 year 3 months)
Maintenance Technician and Maintenance Supervisor
Waypoint Residential/Asset Living
Aug 2024 - Present (1 year 3 months)
Dedicated Elevator Maintenance Engineer with over 7 years of experience.
Experience
Elevator Maintenance Technician
National Engineering Elevator
Jan 2023 - Present (2 years 10 months)
Elevator Maintenance Technician
Assure Elevator Pvt Ltd.
Jan 2019 - Present (6 years 10 months)
Junior Testing and Commissioning Engineer
MMExperienced IT professional with a strong background in customer service.
Experience
Service Engineer II
Zachary Piper Solutions
Dec 2021 - Present (3 years 11 months)
Client Systems Technician
United States Air Force
Mar 2016 - Nov 2021 (5 years 8 months)
Ride Operator/Tour Guide
Determined electrician focused on maintenance, testing, and customer-focused technical support.
Experience
Electrician
PagePersonnel
Jan 2025 - Aug 2025 (7 months)
Electrician Team Leader
E-Sicherheits-Check GmbH
Jul 2023 - Sep 2024 (1 year 2 months)
Electrician
Stahl Chemicals Germany GmbH
Aug 2022 - May 2023 (9 months)
I am a results-driven Customer Success professional.
Experience
Systems Administrator
ServiceNow
Jun 2024 - Present (1 year 5 months)
E-Commerce Client Success Lead
Luxebox Retail LLC
Feb 2024 - Nov 2024 (9 months)
Customer Support Specialist
ASM Research
Experienced F-22 avionics specialist with leadership in aircraft maintenance.
Experience
F-22 Specialist
412 Aircraft Maintenance Squadron
Nov 2024 - Present (1 year)
F-22 Avionics System Craftsman
94 Fighter Generation Squadron
Nov 2021 - Nov 2024 (3 years)
F-22 Avionics Instructor
372 Training Squadron
Oct 2017 - Nov 2021 (4 years 1 month)
MCSeasoned systems administrator with strong customer service and technical skills.
Experience
Systems Administrator
Aylo Corporation
May 2022 - Present (3 years 6 months)
Systems Administrator, NOC & Escalations (MSP)
MBC Managed IT Services
May 2021 - Present (4 years 6 months)
WJDedicated electrician with strong skills in electrical systems.
Experience
Electrical Technician
BenTechinteriors
Feb 2023 - Feb 2024 (1 year)
Maintenance Technician
Kilungu Sub-County Hospital
May 2022 - Jan 2023 (8 months)
Maintenance Technician
Kilungu Sub-County Hospital
Mar 2022 - May 2022 (2 months)
CMExperienced customer service professional with 20 years in technical support.
Experience
Renewal Specialist
Carahsoft
Mar 2023 - Feb 2025 (1 year 11 months)
Technical Support Analyst
ADT Security
Jun 2021 - Jan 2023 (1 year 7 months)
Customer Service Associate
Walgreens
Feb 2020 - May 2021 (1 year 3 months)
KUElectrical And Electronics Engineer
Experience
Senior Service Engineer
3i MedTech (A Refex Group Company)
Nov 2024 - Present (1 year)
Maintenance/Service Engineer
Signa Healthcare Pvt. Ltd.
Sep 2021 - Nov 2024 (3 years 2 months)
Electrical Maintenance Engineer
Bala Jimachineries
Experienced ICT maintainer specializing in secure network and systems readiness.
Experience
Asset Inventory Manager
United States Marine Corps
Jan 2025 - Present (10 months)
IT Maintenance Manager
United States Marine Corps
Apr 2024 - Jan 2025 (9 months)
Junior ICT Maintainer
United States Marine Corps
ACDedicated customer care representative with electrical maintenance expertise.
Experience
Customer Care Representative
Home Solutions Windows and Doors
Jan 2013 - Present (12 years 10 months)
Contracted Electrician
The Ritz-Carlton Golf & Spa Resort
Oct 2011 - Mar 2012 (5 months)
Technician
KK
Kenya60k-80k USD
IT professional specializing in database and systems administration.
Experience
Systems Administrator
Data Infinity Limited
May 2022 - Present (3 years 6 months)
Experienced Technical Account Manager with a focus on customer satisfaction.
Experience
Technical Account Manager
Lenovo
Jun 2023 - Present (2 years 5 months)
Customer Service Manager
Equiniti Toplevel
Jan 2021 - Jun 2023 (2 years 5 months)
Technical Account Manager TAM
Adobe Systems
Dependable maintenance technician with strong troubleshooting and technical support skills.
Experience
Maintenance Technician
Mastech Digital
Jan 2022 - Present (3 years 10 months)
Billing Specialist
CorVel Corporation
Jun 2022 - Sep 2025 (3 years 3 months)
PCA Agent
Accredo Specialty Pharmacy
Aug 2020 - Feb 2021 (6 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
Vice President of Technology
QuiBids Holdings, LLC
Nov 2011 - Sep 2018 (6 years 10 months)
RADeveloper / Manager of Web Projects
RazorIT
Jun 2009 - Jul 2010 (1 year 1 month)
BIDeveloper / Client Management
BeachBum, Inc.
Jan 2009 - Nov 2016 (7 years 10 months)
RITechnical Project Manager
ResumeWare Services, Inc.
Aug 2008 - Feb 2009 (6 months)
Aug 2021 - Feb 2022 (6 months)
Computer User Support Specialist — Training Internship
ACI Learning
Jan 2021 - Aug 2021 (7 months)
Customer Service Representative
San Antonio Water System
Oct 2019 - Apr 2020 (6 months)
HVAC Installation Manager
Al Shafar Company
Jan 2010 - Dec 2011 (1 year 11 months)
Customer Service Representative
Fresh Co for Home Appliances
Jan 2009 - Dec 2010 (1 year 11 months)
Customer Service Representative
The Wellness Company
May 2024 - Present (1 year 6 months)
Customer Service Representative
The Wellness Company
May 2024 - Present (1 year 6 months)
Maintenance Supervisor & HVAC Technician
North Augusta Apartment Group
Oct 2023 - Present (2 years 1 month)
Asian Lifts Pvt Ltd.
Jan 2016 - Present (9 years 10 months)
Parakeet Pete's Steampunk Balloon
May 2015 - Jan 2016 (8 months)
Salesperson/Cashier
The Fudgery
Jul 2014 - May 2015 (10 months)
Tester
Minessa Medicals Germany GmbH
May 2022 - Aug 2022 (3 months)
Electronics Technician
Stadtwerke Muenchen GmbH
Sep 2018 - Jan 2022 (3 years 4 months)
May 2021 - Jan 2024 (2 years 8 months)
Help Desk Technician
District of Columbia Public Schools
Aug 2018 - Apr 2021 (2 years 8 months)
Electrical and Lighting Sales Associate
Lowe’s Home Improvement
Feb 2018 - Feb 2019 (1 year)
F-22 Avionics System Journeyman
1 Aircraft Maintenance Squadron
Aug 2012 - Oct 2017 (5 years 2 months)
Global Service Desk Analyst
Cision Canada Inc.
Nov 2019 - Present (6 years)
IT Service Desk Specialist
XBASE Technologies
Jan 2018 - Present (7 years 10 months)
Credit & Collections Specialist
Rogers Communications Inc.
Jan 2017 - Present (8 years 10 months)
Cyber Café Operator
Jacel Cyber Cafe
Aug 2018 - Sep 2018 (1 month)
Sales and Marketing Professional
Vistem Traders
Jan 2018 - Jun 2018 (5 months)
Technical Support Advisor
Kelly Services
Aug 2018 - Apr 2020 (1 year 8 months)
Licensed Claims Adjuster
GEICO
Jan 2017 - Apr 2017 (3 months)
Jan 2021 - Jun 2021 (5 months)
Trainee Engineer
PowerHouse
Feb 2020 - Mar 2020 (1 month)
Mar 2021 - Apr 2024 (3 years 1 month)
Seacastles
Feb 2011 - Sep 2011 (7 months)
Room Technician
Grand Palladium Hotels Resorts and Spas
Mar 2008 - Dec 2010 (2 years 9 months)
Systems Administrator
Data Infinity Limited
May 2022 - Present (3 years 6 months)
IT Help Desk
Kenya Power & Lighting Company
Sep 2019 - Sep 2019 (0 months)
IT Help Desk
Kenya Power & Lighting Company
Sep 2019 - Sep 2019 (0 months)
System Support and Customer Service
Paytech Limited
May 2018 - Sep 2018 (4 months)
Dec 2018 - Nov 2020 (1 year 11 months)
Application Support Consultant
Cision Group
Nov 2017 - Dec 2018 (1 year 1 month)
Application Support Consultant
Adept Business Systems
Dec 2016 - Oct 2017 (10 months)
TEPest Control Technician
Terminix
Nov 2018 - May 2020 (1 year 6 months)
BRCoin Operator
Brinks
Jul 2018 - Sep 2018 (2 months)
