At HelloConnect, Inc. – SURI Account, I supported US and UK customers through email and chat. I handled orders, tracking, returns, refunds, replacements, and product concerns using Shopify.
I managed customer tickets in Gorgias and Freshdesk, handling 50+ tickets per day while following service guidelines and working toward response time, resolution, and CSAT targets.
At Peak Support – Wildgrain Account, I assisted customers with subscriptions, deliveries, billing, cancellations, and account updates. I used Recharge and Richpanel, and maintained a 95% CSAT.
At Triangle Renovations LLC, I coordinated residential maintenance requests, scheduled work orders, and maintained customer records and documentation. Earlier, at Sutherland Global Services, I provided phone support for T-Mobile account billing, payments, and technical concerns.
