lucas machado
@lucasmachado1
Technical Support & customer service specialist delivering network/server help with user-first clarity.
BrazilWhat I'm looking for
I’m a dynamic IT professional with over 10 years of comprehensive experience combining technical support and professional customer service. I deliver exceptional in-person and remote assistance, specializing in network and server support, system configurations, and client relations.
In my Customer Service Representative role at GovAssist LLC, I provided high-quality customer support by addressing inquiries, tracking requests, and resolving issues effectively. I managed communication channels to guide users through administrative and technical processes and documented interactions to identify common pain points and improve service delivery.
Previously, as a Technical Support Technician, I handled computer maintenance, formatting, and the installation and configuration of core systems and applications. I managed network administration and infrastructure monitoring using Zabbix and Nagios, and controlled user access to crucial legacy systems, including ERPs (JD Edwards and Oracle).
Experience
Work history, roles, and key accomplishments
Customer Service Representative
GovAssist LLC
Sep 2025 - Jun 2026 (9 months)
Provided customer support by addressing client inquiries, tracking requests, and resolving issues. Managed communication channels for administrative and technical guidance, documented interactions, and collaborated with internal teams to improve service delivery.
Technical Support Technician
Processor
Oct 2017 - Aug 2025 (7 years 10 months)
Provided in-person and remote user support, handling computer maintenance, formatting, and installation/configuration of systems and applications. Managed network administration, infrastructure monitoring using Zabbix, and controlled user access to legacy ERP systems including JD Edwards and Oracle.
Technical Support Technician
RedeHost Internet LTDA
Nov 2012 - Oct 2014 (1 year 11 months)
Delivered in-person and remote technical support, performing hardware maintenance, formatting, and system/application configuration. Administered and maintained computer networks and monitored internal/external network performance and uptime using Nagios.
Education
Degrees, certifications, and relevant coursework
QI Faculdade & Escola Técnica
Information Technology Technician, Information Technology
2011 - 2012
Studied computer and network maintenance, infrastructure configuration, and systems and website development, with a focus on information security.
Availability
Location
BrazilAuthorized to work in
Social media
Job categories
Skills
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