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Sam Daniel

@samdaniel2

Computer Maintenance Technician at Greenup County School District, resolving support tickets and maintaining accurate device and inventory records.

United States

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At Greenup County School District, I provided Tier 1 support for students and faculty, resolving tickets and documenting issues, steps, and resolutions. I maintained device and inventory records in Snipe-IT and osTicket, administered accounts, and deployed and repaired Chromebooks and Windows devices.

At Rose Hill Christian School, I authored a five-year Technology Plan that earned a Gold Star commendation from accreditor Abeka. I also rewrote the K-12 technology curriculum, developed lesson plans, and produced process documentation.

At Cornerstone Brands Inc., I resolved customer issues by gathering and validating information, documenting outcomes, and escalating when needed. Earlier, at Dee's Real Estate, I installed and configured software and maintained user accounts and system records.

Experience

Work history, roles, and key accomplishments

Computer Maintenance Technician

Greenup County School District

Jul 2023 - Sep 2026 (3 years 2 months)

Provided Tier 1 support for 2,900 students and faculty, resolving 30 tickets weekly with full documentation. Maintained accurate device and inventory records in Snipe-IT and osTicket, and administered accounts via Google Admin and Active Directory.

Tier 1 Support Help Desk Ticketing Systems Snipe IT OsTicket Google Workspace Administration Active Directory Deployment Technical Documentation Data Accuracy Inventory Management

Technology Director

Rose Hill Christian School

Jul 2022 - Jun 2023 (11 months)

Authored a 24-page five-year Technology Plan that earned a Gold Star commendation from accreditor Abeka. Rewrote the K-12 technology curriculum and developed lesson plans, while serving as primary technology liaison.

Technical Planning Curriculum Development Technical Documentation Edtech Process documentation Leadership

Remote Customer Service Specialist

Cornerstone Brands Inc.

Mar 2021 - Jun 2022 (1 year 3 months)

Resolved customer issues by gathering and validating information, documenting outcomes, and escalating when needed. Handled high volumes with clear communication.

Customer Service Issue Resolution Documentation Communication Skills Escalation Management

Computer Installation Technician

Dee's Real Estate

Jun 2014 - Mar 2021 (6 years 9 months)

Installed and configured Microsoft Office and business software, maintaining accurate user accounts and system records. Documented issues and solutions clearly for Realtors, clients, and account representatives.

Software Installation Microsoft Office User Account Management Documentation System Configuration