Matheus User

Owns onboarding, end-user training and the customer journey for a portfolio of 80+ client accounts on Automatize+, completing each onboarding in 5 business days on average. Manages the portfolio through the platform's first two years, supports condominium gatehouse and access-control systems, and brings customer feedback to the development team.

Kept IT equipment running across the entire campus, including hardware maintenance, part replacement, operating system reinstalls and configuration. Escalated and coordinated solutions with senior IT staff when issues went beyond first-line support.

Ran onboarding and user training for new customers and tested product tools. Supported the conversion of new accounts and maintained long-term client relationships, contributing to strong retention, renewals and customer base expansion.

Analyzed and resolved issues in third-party systems, worked directly with developers and users, and handled network, printer and remote-access support.

Performed remote setup of client computers and servers, SQL Server database updates and maintenance, Windows upgrades, and phone and remote-access support.

Provided phone and service-desk support, remote support and network cabling maintenance.

Currently pursuing postgraduate programs in Software Engineering and Project Management.

Completed the Leadership Development Program in March 2025.

Completed a degree in Business Administration in 2021.