At Tata Consultancy Services, I support Siemens AG's SAP PM/CS application maintenance and support environment, optimizing existing processes and resolving incidents within SLAs.
I configure SAP PM, maintain technical-object master data, and manage work orders, notifications, contracts, sales orders, preventive maintenance, warranty, and contract-management processes.
I've gathered requirements, created and updated RICEFW objects and functional design specifications, coordinated SAP and non-SAP technical teams, and managed CS change requests through CHaRM. I also troubleshoot inbound and outbound interface payload failures across systems including Mlynx, eVO, PEAK, Teamplay Fleet, and GSP.
I led the team for five months, supported PM control documentation for cybersecurity audits, assisted UAT and end-user training, and received internal and customer appreciation for incident resolution and enhancements.
