At Federal Thermal, I lead daily boiler service operations, coordinating technician scheduling, dispatch, fleet readiness, and preventive maintenance. Iām also the escalation point for customer concerns and emergency service requests.
I work with customers, vendors, subcontractors, sales, and project teams to resolve service needs and support customer opportunities. I monitor service delivery against SLA and KPI expectations and coordinate on-site support when issues arise.
At Everon, I managed remote customer support operations for national access control accounts. I coached support personnel, coordinated complex resolutions with technical and field teams, and monitored customer satisfaction and operational performance.
Earlier, I coordinated HVAC, fire and security, ATM, and telecommunications service and implementation work at organizations including Orion Security Solutions, Convergint Technologies, Inc., Johnson Controls, Inc., Dowley Security Systems, Fiserv EFT, and West Interactive Corp. That work included service projects, preventive maintenance, customer contracts, and technical implementations.
