Open to opportunities

Felipe Eduardo de Oliveira

@felipeeduardodeolive

I’m a customer support and IT systems technician who troubleshoots, maintains infrastructure, and helps build communities.

Brazil

Message

What I'm looking for

I’m looking for a role where I can combine IT troubleshooting with clear customer communication, support real users, and collaborate with teams to improve products and infrastructure.

I combine customer-facing support with hands-on IT troubleshooting. In my current role, I answer user requests through ticket and community channels, diagnose connection and Windows-related issues using logs, and report bugs directly to developers.

Earlier, I supported broader IT operations as a System Administrator—maintaining computers and laptops, administering Windows Server with Active Directory, and handling helpdesk support across multiple environments. I also bring community leadership experience as a Forum Moderator/Emissary, translating updates, managing feedback, and helping organize events. I’m motivated by learning, improving processes, and serving users with clear, dependable communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Technician Support

Current

Battlestate Games

Feb 2020 - Present (6 years 5 months)

Provided customer support for game ticket requests and official website/forum messages, responding in English, Portuguese, and Spanish. Analyzed issues using game and Windows logs, diagnosed connection problems, and reported bugs to developers.

Customer Support Ticketing Systems Forums Problem Analysis Bug Reporting English Portuguese Spanish

Forum Moderator/Emissary

Battlestate Games

Aug 2017 - Jul 2020 (2 years 11 months)

Moderated the official game forum by enforcing rules, editing/deleting non-compliant posts, and moving topics to the correct sections. As an emissary/community manager, translated news and patchnotes, managed groups on Facebook/WhatsApp/Discord, collected player feedback for developers, and helped organize events like contests and giveaways.

Forum Moderation Community Management Translation Feedback Collection Event Coordination Facebook WhatsApp Discord

Freelance

Oratory

Feb 2019 - Jan 2020 (11 months)

Provided IT services for small businesses and stores, including computer and laptop maintenance, device maintenance (e.g., printers), and network/WiFi troubleshooting. Also delivered remote user support and helped implement new workstations and infrastructure.

Printer Maintenance Wi Fi Support Remote Technical Support IT Infrastructure

System Administrator

Reformadora Alves

Oct 2013 - Nov 2018 (5 years 1 month)

Maintained company computers and laptops and implemented/maintained a Windows Server 2012 R2 environment using Active Directory. Provided helpdesk and Windows Server support (2012/2016) and supported Windows XP/7/8/10, along with work involving MySQL, CCTV, and network infrastructure.

Active Directory HelpDesk+Windows Server Windows Support MySQL CCTV Network Infrastructure

Trainee in IT Support

University Católica de Santos

Jun 2013 - Oct 2013 (4 months)

Provided general helpdesk support, including user support and maintenance/troubleshooting for Windows systems. Performed tasks such as HD cloning, Active Directory work, installation and maintenance of networked printers, and maintenance tracking using an internal company software.

HelpDesk+Windows Troubleshooting Hard Disk Cloning Active Directory Networked Printer Installation and Maintenance

Website Administrator/Sales Manager

StreetPoint Skate Shop

Jun 2011 - Apr 2013 (1 year 10 months)

Administered an eCommerce presence, including entering products into the store, implementing and managing the website, and managing computerized inventory. Managed sales on third-party marketplaces (e.g., Mercado Livre) and handled physical sales and computer/store network maintenance.

eCommerce Management Website Administration Inventory Management Sales Management Network maintenance

Education

Degrees, certifications, and relevant coursework

University Santa Cecília (UNISANTA)

Bachelor's Degree, Information Systems

2014 -

Bachelor’s degree in Brazilian Information Systems at University Santa Cecília (UNISANTA).

SENAI Antonio Souza Noschese

Technical Certificate, Computer Network Technician

2011 - 2012

Activities and societies: Programming (VB), Operating Systems (Linux/Windows), Computer Architecture, Hardware Maintenance, MySQL, Network Administration, Information Security, Project Management, Infrastructure.

Technical course certificate for Computer Network Technician covering programming, operating systems (Linux and Windows), computer architecture, hardware maintenance, database (MySQL), network administration, information security, and infrastructure topics.