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Ulyana Babko

@ulyanababko

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Customer Success & Account Manager driving retention, upsells, and data-informed client strategies.

Belarus

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What I'm looking for

I’m seeking a remote role where I can drive client retention and growth, apply AI/automation to scale operations, and collaborate cross-functionally in an agile team.

I am a Client Success and Account Manager with 3+ years of experience in the Creator Economy and tech startups, proven at managing high-value portfolios ($300k+ annual turnover) and preventing churn through proactive relationship-building and clear technical communication. I combine client-facing expertise with technical fluency - basic SQL, prompt engineering, automation and GenAI—to translate complex features into tangible client value and scale onboarding and retention efforts.

My background includes remote portfolio management, onboarding 30+ partners, building engagement strategies for communities, and delivering process automation that improved content operations. I am results-driven, comfortable in agile environments, and skilled at collaborating across product, legal, and design teams to resolve issues and unlock revenue opportunities.

Experience

Work history, roles, and key accomplishments

Current

Marketing & Product Operations

Current

Stealth Project

Jan 2025 - Present (1 year)

Managed community communications and content operations for an early-stage product, increasing subscriber engagement through targeted Telegram strategies and automating content production with AI prompts.

Community Management Content Strategy Automation Figma ClickUp Prompt Engineering GenAI

Account Manager

Mediacube

Aug 2022 - Sep 2025 (3 years 1 month)

Served as primary contact for international creator portfolio worth $300K+ annual turnover, onboarded 30+ partners, drove upsell opportunities, and reduced churn through proactive relationship management.

Account Management Client Onboarding Upselling Churn Prevention CRM Customer Support Stakeholder Management

Project Assistant & Translator

National Museum Reserve

Sep 2021 - Aug 2022 (11 months)

Translated audio guides and news content into English and coordinated production of promotional videos, improving accessibility of cultural materials for international visitors.

Translation Project Coordination Content Production Scheduling

Education

Degrees, certifications, and relevant coursework

Belarusian State University School of Business

Bachelor in Information Resources Management, Information Resources Management

Part-time Bachelor in Information Resources Management program pursued via extramural studies allowing concurrent full-time employment; expected graduation in 2027.