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Vanessa Velazquez

@vanessavelazquez

Strategic Client Success leader driving retention, growth, and operational excellence across SaaS and digital industries.

United States
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What I'm looking for

I seek a senior leadership role driving client success and retention at a growth-minded company, focused on cross-functional collaboration, measurable outcomes, and scaling teams.

I am a strategic Client Success executive with 14+ years leading post-sale lifecycle operations, scaling teams, and strengthening executive client relationships to drive retention and advocacy.

I have built and scaled high-performing Client Success organizations, launched CSAT/NPS frameworks, and implemented operational systems that reduced time-to-value and resolution times while improving client satisfaction.

I partner with cross-functional and executive leadership to align OKRs, translate customer insights into actionable strategies, and deliver measurable business growth and long-term client success.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

St. John's University logoSU

St. John's University

Bachelor of Science, Undeclared/General

Completed a Bachelor of Science degree with foundational coursework supporting a career in client success and account management.

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Vanessa Velazquez - Vice President of Client Success - MHW | Himalayas