Idowu Sherifat
@idowusherifat
Customer-focused Customer Service Representative delivering efficient support and strong relationship management.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with over four years' experience across banking, finance, real estate, and hospitality, delivering high-quality support in fast-paced environments.
At GTBank I manage high volumes of customer emails, service tickets, and investigations, maintain CRM documentation, and escalate sensitive cases while upholding data protection and regulatory standards.
I improved telesales and customer satisfaction through proactive outreach and accurate recordkeeping at NewEdge Finance and DavadanScope, and delivered front-desk hospitality service that increased guest satisfaction and revenue at Basetop Lodge.
I am technically proficient with Microsoft Office, CRM systems, Google Suite, Slack and professional email platforms, and I seek opportunities to apply my communication, problem-solving, and service-improvement skills to drive customer satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
GT Bank
Feb 2023 - Present (2 years 11 months)
Handle high volumes of customer emails, service tickets and calls for accounts, cards and digital banking; investigate complaints, coordinate cross-team resolutions, and document interactions in CRM to meet TAT and compliance requirements.
Customer Sales Representative
NewEdge Finance
Oct 2019 - Jan 2023 (3 years 3 months)
Drove loan telesales by contacting prospects, educating customers on products and eligibility, handling inbound/outbound calls, and maintaining accurate CRM and loan records to support reporting and sales targets.
Sales / Realtor
DavadanScope Home & Properties
Oct 2020 - Oct 2021 (1 year)
Managed property sales activities including prospect outreach, client enquiries, CRM recordkeeping, and preparation/review of purchase agreement documentation to ensure compliant transactions.
Front Desk Officer
Basetop Lodge
Jan 2014 - Jun 2014 (5 months)
Independently managed guest reservations, billing and records using multiple systems, delivered prompt customer service and improved guest satisfaction and repeat patronage, contributing to revenue growth.
Education
Degrees, certifications, and relevant coursework
OUOlabisi Onabanjo University
Bachelor of Science, Mass Communication
Completed a Bachelor of Science in Mass Communication, graduating in 2019.
WCWest Africa Examinations Council
Completed secondary school examinations administered by the West African Examinations Council in 2012.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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