Harsh Shah
@harshshah6
I am an experienced customer service and payroll professional.
IndiaWhat I'm looking for
I have 7+ years of experience in the BPO industry, combining customer service and payroll expertise to drive operational improvements and retention. I have managed end-to-end payroll processing, performed audits to maintain payroll integrity, and resolved escalations to improve customer satisfaction.
I led teams to increase satisfaction scores to 95% and implemented retention strategies that raised retention by 15% while reducing onboarding time by 20%. I am collaborative, process-focused, multilingual, and seeking a role where I can apply my customer support, payroll compliance, and mentorship strengths.
Experience
Work history, roles, and key accomplishments
ALManaged end-to-end payroll processing for multiple clients with high accuracy, ensured statutory compliance, and performed audits that resolved discrepancies to maintain payroll integrity.
Senior Customer Service Executive
Vodafone Shared Services India
Dec 2019 - Nov 2021 (1 year 11 months)
Handled and resolved escalated customer concerns and led a team of service representatives, improving customer satisfaction scores to 95%.
TSIncreased customer retention by 15% through targeted engagement strategies and reduced onboarding time by 20% by enhancing interdepartmental coordination.
Customer Service Executive
Intelenet Global Services
Feb 2016 - Apr 2017 (1 year 2 months)
Supported Barclays Bank customers by resolving queries within performance benchmarks and compliance norms while maintaining service quality.
Education
Degrees, certifications, and relevant coursework
Maharashtra State Board of Secondary and Higher Secondary Education
Higher Secondary Certificate (HSC), Higher Secondary Education
Grade: 55-59.9%
Completed Higher Secondary Certificate (HSC) under the Maharashtra State Board in 2008 with 55-59.9% in English medium.
Maharashtra State Board of Secondary and Higher Secondary Education
Secondary School Certificate (SSC), Secondary Education
Grade: 60-64.9%
Completed Secondary School Certificate (SSC) under the Maharashtra State Board in 2006 with 60-64.9% in English medium.
Availability
Location
IndiaAuthorized to work in
Job categories
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