Rufaro Munemo

Deliver onboarding training and assess sales agent readiness by documenting growth metrics, schedules, and materials to ensure alignment with company culture and quality expectations.

Built and managed an accessories brand, designing original products using leather, beads, fabric, rope, and metal while maintaining consistent quality and on-time delivery.

Implemented QA metrics, scorecards, and feedback processes to measure and improve sales representative performance and customer satisfaction across teams.

Provided customer-focused travel sales, resolved sales challenges, and used CRM and call monitoring systems to enhance customer experience and drive satisfaction.

Developed sales strategies and promoted products via social and physical marketing channels to meet customer requirements under tight timelines.

Led marketing efforts across the southern region, implemented mass social media campaigns, and increased sales by 12.5% in the first quarter through aggressive strategies.

Organized and ran youth camps teaching self-love, teamwork, and respect, while managing event planning, client liaison, and basic child psychology practices.

Increased branch sales by 40% by securing corporate clients, managed procurement and deliveries, and designed interiors for private clients while liaising on bulk orders.

Managed the chairman's diary and front office, organized annual general meetings, and led building renovations and staff uniform initiatives.

Completed a 120-hour TESOL certificate course focused on teaching English to speakers of other languages.

Completed the Academy for Women Entrepreneurs training program focused on entrepreneurship and business skills development.

Completed a Diploma in Somatology including practical modules in manicures, pedicures, massage, waxing and electrical facial/body treatments.

Completed 'A' Level studies with subjects including Management of Business, Geography and Accounts.

Completed 'O' Level with seven passed subjects including English, Biology and Integrated Science.