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Narmadha Jarabana

@narmadhajarabana

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Senior Process Associate specializing in medical records review, QC, and MIDAS workflows.

India

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What I'm looking for

I seek a role in healthcare operations or medical data services where I can apply MIDAS expertise, improve quality and turnaround, mentor teams, and ensure HIPAA-compliant processes.

I am a Senior Process Associate with over three years of focused experience in medical records review, data extraction, provider validation, and quality control within healthcare services.

At ReleasePoint I specialized in MIDAS (Medical Information Data Analytic Solution), supporting insurance and legal clients by delivering accurate medical histories and ensuring HIPAA-compliant handling of sensitive data.

I consistently achieved 100% quality scores, earned multiple Star Performer recognitions, and contributed to process improvements that reduced turnaround time by 95% through workflow optimization and prioritization.

I also have hands-on experience in training and SME support, onboarding new associates, conducting audits, and collaborating cross-functionally to maintain SLA and quality metric adherence.

Experience

Work history, roles, and key accomplishments

Current

Senior Process Associate

Current

ReleasePoint

Apr 2023 - Present (2 years 10 months)

Led MIDAS medical records extraction and provider validation, achieving consistent 100% quality scores and reducing turnaround time by 95% through workflow optimization. Acted as SME, trained new associates, and ensured HIPAA and SLA compliance for insurance and legal clients.

Medical Records Review Midas Quality Control HIPAA EHR SLA Management

Medical Coder

Omega Healthcare Management Services

Jun 2021 - Sep 2022 (1 year 3 months)

Reviewed and abstracted medical records to assign ICD-10-CM and CPT codes, ensuring coding accuracy and confidentiality while meeting productivity and quality standards. Collaborated to resolve documentation gaps and reduce errors.

ICD 10 CM ICD 10 Coding & Compliance Quality Assurance EHR Documentation Review Confidentiality

Education

Degrees, certifications, and relevant coursework

Jawaharlal Nehru Technological University, Kakinada

Bachelor of Pharmacy, Pharmacy

2017 - 2021

Grade: CGPA 7.3

Completed a Bachelor of Pharmacy program with a focus on pharmaceutical sciences and practical training in pharmacy practice, graduating with a CGPA of 7.3.