Amandine Le Doze

I’m a Customer Experience leader with 7+ years across strategy, customer journey design and operations, helping global businesses shape customer-centric cultures and deliver measurable impact.

Most recently, I led Customer Experience at Kiwi.com, a global travel-tech platform. I managed a team of 35 and collaborated cross-functionally to drive end-to-end customer journey improvements, achieving a +60-point NPS increase, CSAT consistently above 4, and a Trustpilot rating rising from 1.2 to 4.
Alongside strategic CX, I also redesigned and led the Complaints team, embedding it into our CX strategy to boost efficiency, customer advocacy, and insight-driven decisions.

Before moving into leadership, I worked hands-on in CX design at Kingfisher, a FTSE 100 home improvement retailer, mapping journeys, running design workshops, creating service blueprints, and co-developing new propositions across online and in-store experiences. This foundation allows me to balance strategy with execution.

Fluent in English, Spanish, and French, I excel at leading teams and collaborating across functions to turn customer insights into meaningful business results. I’m seeking remote or hybrid senior CX leadership roles where I can shape strategy, elevate customer experiences, and drive measurable business growth.