Oluwatamilore Osho

As a Customer Experience & Digital Consulting Manager, I led initiatives to enhance customer journeys for vulnerable clients in government services, optimizing accessibility and engagement. I developed data-driven strategies for tailored customer experiences and managed cross-functional teams to deliver high-quality outcomes.

In my role as a Digital Consultant, I designed customer experiences for chatbots and optimized customer journeys in various sectors, including insurance and government. I utilized data analysis to identify pain points and developed strategies to enhance user experiences across digital platforms.

As a Summer Analyst, I created a trade tracker that significantly reduced trade queries and improved trade accuracy. I developed an escalations matrix that streamlined communication within the team, enhancing operational efficiency.

During my internship, I gained insights into Client Implementation and FX Trade processing, conducting data analysis to propose enhancements for client service. This experience honed my analytical and technical skills.

As an Audit Summer Intern, I produced accurate financial statements and supported the development of balance sheets for FTSE 250 companies, demonstrating my attention to detail and proficiency in financial reporting.

In my role at PwC, I produced financial statements for leading companies in Nigeria and contributed to the preparation of reports for key client conferences, showcasing my ability to deliver high-quality results under pressure.

Grade: Distinction

Completed a Master of Science in Strategic Marketing with a focus on developing innovative marketing strategies and understanding consumer behavior. Achieved a distinction for outstanding performance in coursework and projects.

Achieved the Professional Scrum Master I (PSMI) certification, demonstrating knowledge of Scrum framework and agile project management principles.

Completed the Salesforce Marketing Cloud Email Specialist course, gaining expertise in email marketing strategies and best practices for customer engagement.

Grade: First Class Degree

Earned a Bachelor of Science (Hons) in Economics and Politics, focusing on economic theory, political analysis, and their interrelations. Graduated with a First Class Degree, demonstrating strong analytical and critical thinking skills.