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Business Director with expertise in strategic growth and customer success.
Experience
Co-founder, Head of Product
Afterwind
Oct 2023 - Present (2 years 1 month)
Executive Director, Strategy & Transformation
J.P. Morgan Chase & Co.
Dec 2021 - Jul 2023 (1 year 7 months)
Chief of Staff, Global Technology Infrastructure
J.P. Morgan Chase & Co.
Nov 2017 - Jan 2022 (4 years 2 months)
Project Manager, Strategic Process Improvement
J.P. Morgan Chase & Co.
Dec 2012 - Oct 2017 (4 years 10 months)
Market Research & Strategy Analyst
Symbiotics Asset Management SA
Jan 2010 - Jul 2012 (2 years 6 months)
LCDedicated customer service professional with strong leadership skills.
Experience
Customer Service Executive
EXL
Nov 2023 - Present (2 years)
Customer Service Agent
Takealot
Oct 2022 - Feb 2023 (4 months)
Customer Service Agent
Merchants
Sep 2021 - Sep 2022 (1 year)
Dynamic professional with 14+ years in customer support and business development.
Experience
Consultant, Retail Growth & Operations Strategy
DreamTeamCreativeLtd.
Mar 2025 - Jul 2025 (4 months)
UPCustomer Ambassador, High Value Freelancer Support
UpworkGlobalInc.
Feb 2024 - Oct 2024 (8 months)
Business Development Manager (B2B)
Health-Alert (Canada)
RSExpert brand director specializing in strategic marketing and social media.
Experience
AGeneral Director & Owner
352 Agency
Jan 2023 - Present (2 years 10 months)
Midia Director
Deborah Feur Agency
Jun 2020 - Feb 2023 (2 years 8 months)
Social Midia Content Creator
Freelancer
Customer-focused professional with expertise in call center operations.
Experience
Senior Quality Evaluator
Concentrix
Jun 2022 - Jan 2025 (2 years 7 months)
Customer Service Advisor
Concentrix
Jun 2020 - Jun 2022 (2 years)
Customer Service Representative
Answernet
Jul 2015 - Jun 2021 (5 years 11 months)
MACustomer operations leader driving calm, empathetic support and continuous CX improvement.
Experience
Senior Member Success Associate
Function Health
Apr 2024 - Present (1 year 7 months)
Admin Assistant and Fleet Allocator
Inov8ive Transport & Logistics
Feb 2020 - Mar 2024 (4 years 1 month)
Customer Engagement & Retention Coordinator
SCInternational Education | EdTech Specialist | TNE | Student Recruitment
Experience
Director - South Asia
InterGreat Education Pvt Ltd
Jan 2023 - Present (2 years 10 months)
Founder & Director
Plus Prep Educational & Technology Services Pvt. Ltd
Apr 2017 - Present (8 years 7 months)
Vice President
AC
United States55k-80k USD
Results-oriented Customer Service Expert
Experience
Assistant General Manager
Gott's Roadside
Aug 2022 - Aug 2023 (1 year)
Tour Coordinator-CSR
Redfin
Feb 2022 - Jul 2022 (5 months)
RLContent creator & sales-driven strategist with CRM expertise, growing brands & communities to 100K+.
Experience
Creative Director
Freelance Photographer/Editor
Jan 2015 - Present (10 years 10 months)
Content Creator & Social Media Strategist
Self Employed
I am a client relations expert specializing in remote operations and customer retention.
Experience
Client Relations & Head of Booking
Viva Therapies
Aug 2021 - Present (4 years 3 months)
Site Manager
Southside Rehabilitation
Jan 2013 - Present (12 years 10 months)
Booking Coordinator Supervisor
DGExperienced graphic artist with exceptional customer service skills.
Experience
Graphic Artist
Blue Point
Jul 2016 - Aug 2021 (5 years 1 month)
Graphic Artist
Moj Marketing
Nov 2012 - Aug 2015 (2 years 9 months)
Graphic Artist
Foton ART
Feb 2010 - Sep 2012 (2 years 7 months)
DIDetail-oriented professional with 10 years in hospitality and client services.
Experience
Front Desk Agent
Sonder Inc.
Apr 2023 - May 2025 (2 years 1 month)
Sales Associate
AG Jeans
Jun 2022 - Apr 2023 (10 months)
Sales Associate | Lab Assistant
MOSCOT NYC
May 2021 - Jun 2022 (1 year 1 month)
HBDynamic Senior Specialist in Customer Service with proven results.
Experience
Senior Specialist - Customer Service Representative
Target Corporation India Pvt Ltd
Oct 2021 - Present (4 years 1 month)
Dynamic team leader with a passion for operational excellence.
Experience
2nd Line Technical Support Agent
CyberSmart
Jan 2023 - Present (2 years 10 months)
Senior Sales Advisor
EE (BT Group)
Jan 2020 - Jan 2023 (3 years)
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EDDynamic and efficient individual with extensive experience in leadership and customer service.
Experience
Customer Service Manager
F & M World Enterprise Ltd
Jun 2022 - Present (3 years 5 months)
I am an experienced Customer Success Manager driving enterprise onboarding, process optimisation, and collaboration.
Experience
DECustomer Success Manager
Deel
Jun 2025 - Present (5 months)
Operations & Customer Success Consultant
PT Sumaterra Griya Lestari
Jul 2024 - Jun 2025 (11 months)
Onboarding and Customer Success Manager
COCreative marketing director with a passion for storytelling and results.
Experience
Marketing Partner | Deputy
Aced Studios
May 2023 - Present (2 years 6 months)
Creative Director
Waltoria
Jan 2020 - Present (5 years 10 months)
Member
Dynamic leader with expertise in onboarding and customer success.
Experience
Director of Customer Success & Lifecycle
DietitianLive
Jan 2023 - Present (2 years 10 months)
Director of Client Relations
GymLaunch
Nov 2020 - Jan 2023 (2 years 2 months)
Regional Fitness Manager
Gold's Gym
Jan 2017 - Nov 2020 (3 years 10 months)
TKExperienced community leader driving engagement and systemic change.
Experience
Digital Community Specialist
The Ellen MacArthur Foundation
Jan 2023 - Present (2 years 10 months)
Community Manager & Head of Membership
Helm
Jan 2021 - Present (4 years 10 months)
Founder & Community Manager
Creative Director and multimedia artist crafting bold brand identities.
Experience
FRFreelance Motion Designer
Freelance
Jan 2017 - Present (8 years 10 months)
Day Manager / Owner
La Cigale
Nov 2021 - Aug 2024 (2 years 9 months)
Video Editing & Motion Graphics Lead
Red Design Consultants
Team Leader
Bling Maynard Mall / Kenilworth Centre
Apr 2018 - Aug 2021 (3 years 4 months)
Cashier
Woolworths Belvedere
Dec 2014 - Jan 2015 (1 month)
Dec 2022 - Jan 2024 (1 year 1 month)
Head Of Retail
East Africa Ventures Company Limited
Nov 2019 - Nov 2022 (3 years)
Founding Director
MzukaMediaGroupLtd.
Sep 2010 - Aug 2020 (9 years 11 months)
Feb 2017 - Oct 2020 (3 years 8 months)
MadeComfy
Jan 2019 - Feb 2020 (1 year 1 month)
SICustomer Success Specialist
Stripe Inc.
May 2015 - Dec 2018 (3 years 7 months)
Logiquest (Kaplan’s India Partner)
Feb 2016 - Apr 2017 (1 year 2 months)
Operations Head
Jamboree Education Pvt. Ltd
Feb 2008 - Feb 2016 (8 years)
Customer Assist Representative
Convergys India Services
Dec 2005 - Jan 2008 (2 years 1 month)
Hourly Manager
Gott's Roadside
Sep 2017 - Aug 2018 (11 months)
FOH Supervisor
Tomatina
Mar 2015 - Aug 2016 (1 year 5 months)
Server
Tomatina
Apr 2014 - Mar 2015 (11 months)
Customer Support & Inventory Specialist
Soccer Post
Mar 2023 - Mar 2024 (1 year)
Escalation Desk Supervisor
Sutherland Global (AT&T)
May 2020 - May 2022 (1 year 11 months)
Photographer & Customer Support Specialist
Candid Campus
May 2018 - Jan 2020 (1 year 8 months)
Body Tissue Services
May 2006 - Sep 2012 (6 years 4 months)
Front House Supervisor
Holmes Place
Jul 2003 - Apr 2006 (2 years 9 months)
Nutritional Consultant
JustFoodForDogs
Mar 2021 - Jun 2021 (3 months)
Sales Associate (Key Holder)
Neuhaus Belgian Chocolate
Nov 2019 - Mar 2021 (1 year 4 months)
Customer Service Officer
Builders King Company Limited
May 2020 - Jun 2022 (2 years 1 month)
Marketing Team Supervisor
Builders King Company Limited
Sep 2019 - Apr 2020 (7 months)
Documentation Officer
Sunda GH Investments Company Limited
Feb 2017 - Jan 2019 (1 year 11 months)
Project Manager
CaraHeli Inc.
Jul 2015 - Dec 2016 (1 year 5 months)
Hyper
May 2022 - Dec 2024 (2 years 7 months)
GORegional Implementation Manager
Gorillas
Jul 2021 - Apr 2022 (9 months)
GOInventory and Quality Assurance Manager
Gorillas
Jan 2021 - Jul 2021 (6 months)
Writers' Bloque
Jul 2014 - Present (11 years 4 months)
Marketing Director
MEW's World
Apr 2024 - Apr 2024 (0 months)
Event Brand Designer
African Inclusion Awards
Jan 2023 - Jan 2024 (1 year)
The Mindful Grief Group
Jan 2019 - Present (6 years 10 months)
Operations Manager
OCS
Jan 2018 - Present (7 years 10 months)
Store Manager
Fat Face
Jan 2017 - Present (8 years 10 months)
Jul 2020 - Jul 2021 (1 year)
Creative Director
Moto Monkey
Nov 2014 - Dec 2016 (2 years 1 month)
