Kimberlee Ranck
@kimberleeranck
Dynamic leader with expertise in onboarding and customer success.
What I'm looking for
I am a dynamic and visionary leader with proven expertise in rapidly scaling businesses and executing innovative marketing strategies. My experience as an Onboarding Operations Manager has equipped me with the skills to enhance customer experience and transform complex challenges into strategic opportunities. I excel at both technical execution and creative innovation, adeptly building high-performing teams and refining systems to deliver measurable, impactful outcomes.
In my current role at DietitianLive, I have successfully led onboarding for over 150 clients, improving integration and retention through tailored processes. I developed automated client launch flows and standardized training structures that support internal team alignment. My previous experience at GymLaunch allowed me to scale the client base from under 30 to over 500 in just 10 months, directing significant ad spend while maintaining a low churn rate. I am passionate about creating effective onboarding systems and enhancing client relations to drive business growth.
Experience
Work history, roles, and key accomplishments
Director of Customer Success & Lifecycle
DietitianLive
Jan 2023 - Present (2 years 6 months)
Led onboarding for over 150 clients, significantly improving integration and retention through tailored processes. Developed and implemented automated client launch flows, VA account buildouts, and Docusign processes to drive efficiency.
Director of Client Relations
GymLaunch
Nov 2020 - Jan 2023 (2 years 2 months)
Scaled client base from under 30 to over 500 in 10 months by improving onboarding and client management workflows. Directed over $10M in ad spend across various platforms with an average 4:1 ROI.
Regional Fitness Manager
Gold's Gym
Jan 2017 - Nov 2020 (3 years 10 months)
Oversaw operations across multiple gym locations, consistently exceeding KPIs in member satisfaction and team performance. Developed and led personal trainer education and group fitness programming across North and South Carolina.
Education
Degrees, certifications, and relevant coursework
Kimberlee hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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