Open to opportunities

RikCol Focused, LLC

@rikcolfocusedllc

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Content creator & sales-driven strategist with CRM expertise, growing brands & communities to 100K+.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and creativity.

Content creator, social media strategist, and business owner with a track record of growing online communities to 100K+. Experienced in sales, CRM management, and brand collaborations. Passionate about digital marketing, customer engagement, and helping brands thrive. Open to remote opportunities in sales, marketing, and content strategy.

Experience

Work history, roles, and key accomplishments

Current

Creative Director

Current

Freelance Photographer/Editor

Jan 2015 - Present (10 years 5 months)

Managed client communications and project deliverables while capturing high-quality visuals for various events. Specialized in editing and enhancing content using Adobe Creative Suite.

Photography Editing Client Communication Project Management Adobe Creative Suite Visual Storytelling Brand Development

Current

Content Creator & Social Media Strategist

Current

Self Employed

Successfully grew multiple social media accounts to over 100K followers by leveraging organic strategies. Created engaging content and collaborated with brands to enhance visibility and audience engagement.

Social Media Management Content Creation SEO Strategies Community Building Trend Analysis

Customer Support & Inventory Specialist

Soccer Post

Mar 2023 - Mar 2024 (1 year)

Provided exceptional customer support and managed inventory control, ensuring high levels of customer satisfaction. Handled returns and exchanges efficiently while maintaining accurate documentation. Trained new hires and resolved complex customer issues.

Customer Service Technical Troubleshooting Escalation Management Inventory Management CRM Systems Microsoft Office Suite Communication Skills

Escalation Desk Supervisor

Sutherland Global (AT&T)

May 2020 - May 2022 (1 year 11 months)

Managed a high volume of outbound calls, diagnosing and resolving technical issues related to internet connectivity. Supported front-line agents and conducted training sessions for new hires, maintaining high customer satisfaction scores.

Technical Support Customer Service Conflict Resolution Troubleshooting Communication Skills CRM Systems Quality Assurance

Photographer & Customer Support Specialist

Candid Campus

May 2018 - Jan 2020 (1 year 8 months)

Captured key moments during graduation ceremonies while managing equipment setup and providing real-time customer support. Ensured a positive experience for graduates and families through effective communication.

Photography Customer Support Event Management Communication Skills Equipment Problem Solving

Marketing & Sales Executive Assistant

Drai’s Nightclub

May 2013 - May 2017 (4 years)

Managed client relations and social media marketing to enhance customer engagement. Developed strategies to boost sales and ensure a premium customer experience.

Social Media Marketing Data Reporting Sales Strategies Customer Engagement Communication Skills Inventory Management