Open to opportunities

Eli Waiganjo

@eliwaiganjo

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Dynamic professional with 14+ years in customer support and business development.

Kenya

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What I'm looking for

I am seeking a role that fosters collaboration and innovation, with opportunities for growth.

I am a dynamic professional with over 14 years of cross-functional experience in customer support, finance, and business development. My expertise lies in providing tailored, high-quality support to global clients through various channels, including live chat, email, and social media. I excel in resolving complex customer issues and collaborating with cross-functional teams to deliver innovative solutions that enhance user satisfaction and operational efficiency.

Throughout my career, I have held key roles such as Customer Ambassador at Upwork Global Inc., where I provided high-level support to freelancers and agencies across 180+ countries. I have also served as a Business Development Manager at Health-Alert, where I initiated communication with prospective partners and developed collaborative partner programs. My experience as Head of Retail at East Africa Ventures Company allowed me to develop sales strategies and manage vendor relationships effectively.

In addition to my professional roles, I have entrepreneurial experience as the Founding Director of Mzuka Media Group Ltd., where I led a dynamic entertainment and events company. I am passionate about driving key initiatives and fostering collaborative environments to ensure high-quality service delivery. I am now looking to leverage my diverse skill set in a challenging new role.

Experience

Work history, roles, and key accomplishments

Consultant, Retail Growth & Operations Strategy

DreamTeamCreativeLtd.

Mar 2025 - Jul 2025 (4 months)

Spearheaded expansion into new retail client segments and optimized internal operations by customizing Zoho Books for streamlined order, project, and internal communication management. Initiated and secured strategic partnerships with external entities for client referrals and specialized job outsourcing.

Process Optimization Zoho Staff Training Strategic Partnerships Operations Management System Customization

Customer Ambassador, High Value Freelancer Support

UpworkGlobalInc.

Feb 2024 - Oct 2024 (8 months)

Provided personalized and high-level support to established freelancers and agencies across 180+ countries, delivering exceptional interactions via email and chat. Collaborated cross-functionally to swiftly resolve user issues, addressing urgent concerns with expediency and attention to detail.

Customer Support Live Chat Email Support Cross Functional Collaboration Problem Solving

Business Development Manager (B2B)

Health-Alert (Canada)

Dec 2022 - Jan 2024 (1 year 1 month)

Initiated communication with prospective partners to introduce the partner program, identifying lead segments and supervising their generation through diverse channels. Collaborated with prospective partners to create innovative win-win scenarios, ensuring mutual benefits and sustainable growth.

Business Development B2B Sales Lead Generation Communication Problem Solving

Head Of Retail

East Africa Ventures Company Limited

Nov 2019 - Nov 2022 (3 years)

Developed sales strategies and performance goals for sales representatives, enhancing and maintaining vendor and customer relationships. Prepared detailed inventory and sales reports, managed stock, and created product taglines and marketing content.

Sales Strategy Vendor Management Customer Relationship Management Inventory Management Sales Reporting Product Marketing Social Media Management

Founding Director

MzukaMediaGroupLtd.

Sep 2010 - Aug 2020 (9 years 11 months)

Established and led an entertainment and events company, overseeing the complete lifecycle of public events and all operational and logistical aspects. Developed and implemented comprehensive marketing strategies, including directing video and graphic ad creation, and managing significant ad spend across social media and mainstream media channels.

Event Management Operations Management Marketing Strategy Brand Development Sponsorship Management Team Leadership Social Media Marketing

Senior Accounts Assistant

Kenyatta University (City Campus)

Apr 2013 - Oct 2019 (6 years 6 months)

Established the first finance office at Kenyatta University City Campus, updating student fee statements and activating student registrations. Assisted the campus director with annual budgeting, stores management, petty cash reconciliation, and asset registration.

Financial Management Budgeting Account Reconciliation Store Management Asset Management Administrative Support

Accounts Assistant

Kenyatta University (Main Campus)

Jan 2011 - Mar 2013 (2 years 2 months)

Updated student fee statements and processed payment vouchers, including student refunds. Participated in student fees activation and registration processes.

Account Management Payment Processing Student Services Data Entry Financial administration Record keeping

Education

Degrees, certifications, and relevant coursework

Strathmore University

Bachelor of Commerce, Finance

2003 - 2009

Studied the fundamentals of commerce with a specialization in finance. Gained expertise in financial management, accounting principles, and economic analysis.