Alexandra Figueroa

As a dedicated customer service professional, I have extensive experience in call center operations, quality assurance, and problem resolution. My journey has been marked by a commitment to delivering outstanding customer service and analyzing performance metrics to implement improvements that enhance customer satisfaction. I am proficient in remote collaboration tools and am bilingual in English and Spanish, allowing me to effectively communicate with diverse customer bases.

In my role as a Senior Quality Evaluator at Concentrix, I monitored and evaluated customer interactions to ensure adherence to quality standards, providing detailed feedback that improved customer experience scores. I have consistently exceeded productivity goals and served as a subject matter expert, leading client calibration sessions to align quality expectations across teams. My previous experience as a Customer Service Advisor has equipped me with the skills to deliver exceptional service and technical support for Fortune 500 clients, maintaining high customer satisfaction ratings.