Oscar Rodriguez
@oscarrodriguez
I am a client relations expert specializing in remote operations and customer retention.
United KingdomWhat I'm looking for
I have over 20 years' experience in client relations, customer service and remote operations, managing high-volume bookings and remote teams with a practical focus on CRM-driven efficiency.
In my current role I manage 100+ weekly remote bookings using Zoho CRM, boosted client retention by 25%, cut scheduling errors by 40% and streamlined processes to improve operational outcomes. I also led marketing efforts to increase visibility in luxury wellness markets.
As a site manager at a mental health centre, I led multidisciplinary teams, implemented procedures that cut processing times by 30%, integrated remote patient-tracking systems and provided crisis support to facilitate rehabilitation and reintegration.
I am committed to training teams, automating workflows, and applying data-driven improvements to client experience. I bring bilingual communication skills and a hands-on leadership style focused on collaboration, reliability and measurable results.
Experience
Work history, roles, and key accomplishments
Client Relations & Head of Booking
Viva Therapies
Aug 2021 - Present (4 years 10 months)
Managed 100+ weekly remote bookings using Zoho CRM, cutting scheduling errors by 40% and boosting client retention by 25% through tailored engagement.
Site Manager
Southside Rehabilitation
Jan 2013 - Present (13 years 5 months)
Oversaw daily operations at a mental health center, implementing procedures that reduced processing times by 30% and improving patient care and program delivery. Integrated remote patient-tracking systems to enhance data management and provided crisis support for reintegration programs.
Booking Coordinator Supervisor
Body Tissue Services
May 2006 - Sep 2012 (6 years 4 months)
Managed logistics for 200+ clients monthly, implemented digital scheduling to minimize appointment clashes and reduced client conflicts by 35%.
Front House Supervisor
Holmes Place
Jul 2003 - Apr 2006 (2 years 9 months)
Led front desk operations at a luxury fitness center, implemented a feedback system that raised satisfaction ratings by 20% and handled personalized requests for high-profile clients.
Education
Degrees, certifications, and relevant coursework
College of Media and Publishing
Certificate in Copywriting, Copywriting
2025 -
Pursuing a Copywriting certification at the College of Media and Publishing since January 2025.
IUTIRLA Caracas
Higher Technical Degree, Marketing and Publicity
1992 - 1996
Earned a Higher Technical Degree in Marketing and Publicity from IUTIRLA between 1992 and 1996.
Morley College
Diploma in Anatomy and Physiology, Holistic Massage
2006 -
Completed a Diploma in Anatomy and Physiology focused on holistic massage at Morley College in 2006.
IEFD Caracas
High School Diploma, General Secondary Education
1977 - 1988
Completed a High School Diploma at IEFD in Caracas from 1977 to 1988.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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